Patient Scheduling & Care Coordination Specialist

10 Nationwide Children's Hospital; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH is seeking a Medical Secretary to manage the entire patient scheduling process and maintain reminder activity for the department. You will work closely with clinical teams to ensure accuracy and timeliness of appointments and related communications.

The role requires a high school diploma, at least two years of medical secretarial experience, and strong customer service skills to interact with patients and staff.

Qualifications

• Excellent customer service skills to interact with the public internal and external.

Responsibilities

• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.
• Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Skills

Excellent customer service

Education

High School graduate

Job description

Nationwide Children’s Hospital in Columbus, OH is seeking a Medical Secretary to manage the entire patient scheduling process and maintain reminder activity for the department. You will work closely with clinical teams to ensure accuracy and timeliness of appointments and related communications.

The role requires a high school diploma, at least two years of medical secretarial experience, and strong customer service skills to interact with patients and staff.