Patient Access Navigator

Baptist Memorial Health Care; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care in Jackson, MS is seeking a patient access specialist to greet patients, assist with registrations, and handle front-desk duties in a courteous, professional manner.

You will answer calls, refer inquiries to the appropriate department, and help with patient prep for procedures as needed, ensuring smooth registration and a positive patient experience. Strong communication and basic tech skills are essential.

Qualifications

• Minimum 2 years General-Executive Secretary/Administrative Assistance Preferred
• Minimum 3 years Medical Staff Office Preferred
• High School Diploma or Equivalent Required
• Associate's Degree Preferred
• Typing 35 wpm; operate computer, copier and related equipment; strong communication skills; knowledge of medical terminology a plus

Responsibilities

• Serves as the first contact for patients. Greets patients and assesses accommodation needs; coordinates with staff to ensure continuity of patient care during registration.
• Gathers and distributes patient information for efficient flow of patients through registration process.
• Adds scheduled patients to scheduling systems and creates/updates registrations to enable tracking of patients.
• Receives and screens calls and visitors to facilitate department communication and portray a positive image.
• Monitors waiting areas for cleanliness and maintenance to ensure a positive patient experience.
• Provides backup support for discharge or transfer requests as staffing requires.

Skills

Typing 35 wpm

Communication skills

Medical terminology knowledge

Education

High School Diploma or Equivalent

Associate's Degree

Job description

Job Summary

Receive and assist patients, physicians, and/or visitors in a courteous, friendly, and professional manner. Perform all general clerical duties related to the efficient functioning of the department including, but not limited to, monitoring patient flow in waiting areas, assisting with patient paperwork, answering the telephone, and referring calls to the appropriate areas or individuals in the department. As applicable, assist with patient prep for procedures. Perform all other duties as assigned.

Overview

Job Summary

Receive and assist patients, physicians, and/or visitors in a courteous, friendly, and professional manner. Perform all general clerical duties related to the efficient functioning of the department including, but not limited to, monitoring patient flow in waiting areas, assisting with patient paperwork, answering the telephone, and referring calls to the appropriate areas or individuals in the department. As applicable, assist with patient prep for procedures. Perform all other duties as assigned.

Responsibilities

• Serves as the first contact for patients presenting for medical services. Greets patients, visually and verbally assesses patient for any accommodations they may require, and works with other Patient Access staff and/or medical staff to ensure a continuity of patient care during the registration process. 25 %
• Implements and maintain an accurate system for gathering and distributing patient information that is necessary for the efficient and timely flow of patients through the registration process. 20 %
• As applicable, adds scheduled patients to At a Glance and/or gathers necessary information from unscheduled patients to create a scheduled visit and then at patient to At a Glance. As applicable, gathers patient information and performs a Quick Registration in Paragon to enable patient to be added to the tracking board. 20 %
• Receives, screens, and refers all incoming phone calls and visitors to ensure that accurate and timely department communication is facilitated and that the department(s) is represented in a positive manner. 15 %
• Continually assesses patient registration waiting areas for cleanliness and maintenance. Takes proper measures or contacts appropriate personnel to clean or maintain patient waiting areas as necessary to help ensure a positive patient experience. 10 %
• Maintain skill set and competencies to serve as a backup Patient Access Specialist as staffing needs require. As applicable, assist Patient Access staff and/or medical staff with requests necessary for discharging patients or transferring patients out of the department. 10 %"

Specifications

Experience

Minimum Required

Preferred/Desired

• 2 years General-Executive Secretary/Administrative Assistance Preferred. 3 years Medical Staff Office Preferred.

Education

Minimum Required

• High School Diploma or Equivalent Required.

Preferred/Desired

• Associate's Degree Preferred.

Special Skills

Minimum Required

• Type 35 wpm. Must be able to operate computer, copier, and other equipment pertinent to the position. Excellent communication and public relation skills required. Knowledge of medical terminology a plus.