Patient Scheduling and Infusion Coordinator

Nira Medical; Salt Lake City (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision coverage

401k matching

Paid time off and holidays

Growth within practice

Job summary

Nira Medical is seeking an Infusion Coordinator in Salt Lake City to manage end-to-end infusion order processing, including intake, chart review, insurance eligibility, scheduling, and ensuring timely processing of orders.

The role requires strong communication, experience with scheduling and insurance billing, and familiarity with ICD-10/CPT coding. REMS program coordination and patient education are part of daily responsibilities.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with strong interpersonal skills.
• At least 1 year of experience with patient scheduling and medical insurance billing.
• Knowledge of ICD-10 and CPT coding; infusion knowledge a plus.
• Knowledge of medical terminology and clinical documentation review.
• Strong organizational, detail-oriented, and multitasking abilities.
• Ability to work in a fast-paced environment with critical thinking.

Responsibilities

• Perform intake for infusion orders, create patient charts, review and enter orders, and communicate with prescriber on missing documents.
• Verify insurance eligibility and obtain clinical requirements for authorizations; track patient progress.
• Communicate with patients and providers about infusion order status.
• Refer patients to copay assistance programs and foundations as needed.
• Educate patients on pre/post-infusion expectations and answer appointment questions.
• Manage REMS program requirements.
• Schedule patient appointments for infusion services.
• Coordinate drug orders prior to infusion appointments.

Skills

Verbal and written communication

Patient scheduling

Insurance billing

ICD-10 / CPT coding

Medical terminology

Organizational skills

Detail-oriented

Critical thinking

Education

High school diploma or equivalent

Job description

Job Title: Infusion Coordinator

Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services, including order intake, chart review, insurance eligibility, patient scheduling, and ensuring timely processing of infusion orders.

Key Responsibilities:

• Performing intake processes for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescriber on missing documents.

• Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients' progress.

• Communicate with patients and providers regarding the status of infusion order.

• Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations.

• Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments.

• Manage REMS program requirements

• Scheduling patient appointments for infusion services.

• Coordinating drug orders prior to infusion appointments.

Qualifications:

• High school diploma or equivalent

• Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners.

• Minimum of one year of experience with patient scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.

• Knowledge of medical terminology and clinical documentation review

• Strong organizational skills

• Detail-oriented

• Ability to multi-task and work well in a fast-paced setting

• Critical thinking skills and decisive judgment

Benefits:

• Competitive compensation

• Full medical/dental/vision

• 401k Matching

• Paid time off and holidays

• Growth within a rapidly expanding practice