Patient Care Coordinator

Springside Infusion; Silver Spring (MD); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Holidays

Collaborative environment

Growth opportunity

Job summary

Springside Infusion is seeking a detail-oriented Patient Care Coordinator in Silver Spring, MD for a full-time on-site role. You will be the first contact for new referrals, handling intake, insurance verification, prior authorizations, and patient communications to ensure smooth onboarding.

Ideal candidates have 3–5 years in healthcare, strong organizational and communication skills, proficiency with EMR systems and Office, and a customer-focused approach to supporting patients and referring

Qualifications

• 3–5 years of experience in a healthcare setting with emphasis on insurance verification and prior authorizations.
• Solid understanding of medical and pharmacy benefit plans including commercial, Medicare, and Medicaid.
• Proven ability to communicate effectively with patients, providers, and insurance companies.
• Excellent attention to detail, time management, and organizational skills.

Responsibilities

• Coordinate the infusion referral process from start to finish, ensuring timely and accurate processing of all incoming referrals.
• Verify insurance benefits and obtain prior authorizations for infusion services, including medical and pharmacy benefits.
• Serve as a liaison with referring providers, collecting clinical documentation and updating on patient status.
• Communicate with patients regarding referral status, insurance coverage, out-of-pocket responsibilities, and scheduling.

Skills

Insurance verification

Prior authorizations

Customer service

Communication

Time management

EMR proficiency

Tools

EMR systems

Microsoft Office

Job description

Springside Infusion is a patient-focused infusion clinic dedicated to delivering high-quality care in a supportive and efficient environment. We specialize in providing a wide range of infusion therapies, with an emphasis on personalized care, timely access to treatment, and seamless communication with referring providers.

Position Summary

We are seeking a detail-oriented and experienced Patient Care Coordinator to join our team. This individual will serve as the first point of contact for new patient referrals and will be responsible for coordinating all aspects of the Intake process, including insurance verification, prior authorization, and communication with patients and providers. This role requires a strong understanding of insurance processes, excellent organizational and communication skills, and a commitment to delivering a high level of customer service.

Key Responsibilities

• Coordinate the infusion referral process from start to finish, ensuring timely and accurate processing of all incoming referrals.
• Verify insurance benefits and obtain prior authorizations for infusion services, including both medical and pharmacy benefits.
• Serve as a liaison with referring providers, collecting necessary clinical documentation and keeping them informed of patient status.
• Communicate with patients in a clear, empathetic, and service-oriented manner regarding referral status, insurance coverage, out-of-pocket responsibilities, and appointment scheduling.
• Provide basic financial counseling to patients related to benefits, coverage, and potential patient responsibility.
• Ensure a positive patient and customer experience through professional, friendly, and attentive service.
• Maintain accurate and up-to-date documentation in the EMR and referral tracking systems.
• Support inventory management by assisting with ordering and tracking medical and office supplies as needed.
• Work collaboratively with clinical and administrative staff to ensure seamless patient onboarding and care coordination.

Required Qualifications

• 3–5 years of experience in a healthcare setting, with a strong focus on insurance verification and prior authorizations.
• Solid understanding of medical and pharmacy benefit plans, including commercial insurance, Medicare, and Medicaid.
• Proven ability to communicate effectively with patients, providers, and insurance companies.
• Excellent attention to detail, time management, and organizational skills.
• Strong interpersonal and customer service skills with a patient-centered approach.
• Proficient in EMR systems and Microsoft Office Suite.

Preferred Qualifications

• Experience with infusion services, oncology, or specialty pharmacy (strongly preferred but not required).
• Familiarity with medical terminology, ICD-10 and CPT coding related to infusion therapy.

What We Offer

• Competitive compensation
• Health, dental, and vision benefits
• Paid time off and holidays
• A collaborative and supportive team environment
• Opportunity to grow with a new and innovative infusion care provider

Location:

Silver Spring, MD. This is a full time, on site opportunity.

Compensation:

$30.00 per hour

Springside Infusion believes that our impact is greater when our teams reflect the communities we serve. We are proud to be an equal opportunity employer and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.