Patient Scheduler - Hospice

MaineGeneral Medical Center; Waterville (ME); On-site; USD 57,881,000 - 101,292,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off (vacation/holidays)

Tuition reimbursement

Retirement plan with employer match

Disability insurance

Employee assistance program

Job summary

MaineGeneral Medical Center is seeking a Hospice Scheduler to coordinate patient visits, admissions, routine and specialized services, and to assign care team members based on availability and patient needs.

You will be the main contact for patients, families, and caregivers, document scheduling in EMR, collaborate with nurses, social workers, chaplains, and volunteers, and participate in team meetings to optimize care delivery.

Qualifications

• Prior experience in healthcare scheduling, preferably in a hospice or palliative care setting.
• Understanding of hospice care principles, practices, and regulations.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with patients, families, caregivers, and healthcare providers.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Proficiency in using electronic medical records and scheduling systems.
• Compassionate and empathetic attitude towards patients and their families.
• Ability to work collaboratively as part of a multidisciplinary team to achieve common goals.

Responsibilities

• Coordinate and schedule patient visits, including admissions, routine visits, and specialized services, per patient needs and care plans.
• Assign appropriate care team members to patient cases based on availability, expertise, and patient preferences.
• Communicate with patients, families, caregivers, and healthcare providers to coordinate schedules and provide updates on visit plans.
• Ensure accurate and complete documentation of scheduling information in EMR and scheduling systems.
• Collaborate with nurses, social workers, chaplains, and volunteers to ensure coordinated care for patients and families.
• Participate in team meetings, case conferences, and other collaborative efforts to optimize patient care delivery.

Skills

Healthcare scheduling

Communication

Organizational skills

EMR proficiency

Multidisciplinary collaboration

Tools

EMR systems

Scheduling software

Job description

Job Summary:As a Hospice Scheduler, you will play a vital role in coordinating and managing the scheduling of hospice services for our patients. Your primary responsibility will be to ensure the timely and efficient coordination of patient visits and care team assignments. Additionally, you will serve as a point of contact for patients, families, and caregivers to address scheduling concerns and facilitate communication between all parties involved in the care process.Job Description:The Work:Coordinating and scheduling patient visits, including admissions, routine visits, and specialized services, in accordance with patient needs and care plans.Assigning appropriate care team members to patient cases based on availability, expertise, and patient preferences.Communicating with patients, families, caregivers, and healthcare providers to coordinate schedules, address scheduling conflicts, and provide updates on visit schedules.Ensuring accurate and complete documentation of scheduling information in electronic medical records and scheduling systems.Collaborating with interdisciplinary team members, including nurses, social workers, chaplains, and volunteers, to ensure coordinated and comprehensive care for patients and families.Participating in team meetings, case conferences, and other collaborative efforts to optimize patient care delivery and outcomes.Qualifications:Prior experience in healthcare scheduling, preferably in a hospice or palliative care setting.Understanding of hospice care principles, practices, and regulations.Excellent communication and interpersonal skills, with the ability to effectively communicate with patients, families, caregivers, and healthcare providers.Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.Proficiency in using electronic medical records and scheduling systems.Compassionate and empathetic attitude towards patients and their families.Ability to work collaboratively as part of a multidisciplinary team to achieve common goals.Compensation Information:$20.20 - $35.35The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.Scheduled Weekly Hours:40Job Exempt:NoBenefits:Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.Physical Wellness:We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.Employees have access to industry-leading leave for new parents.A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.Emotional Wellness:When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.Financial Wellness:Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.Tuition Reimbursement is available to all employees to further develop skills and career.We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.Career Mobility:Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .