Hospice Scheduling & Clinical Operations Coordinator

Hospice of the North Coast; Carlsbad (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Matching 401K plan

Paid Sick Time

EAP - Employee Assistance Program

Job summary

Hospice of the North Coast in Carlsbad is seeking a Scheduling & Clinical Operations Coordinator to support the clinical team by ensuring timely nursing visits and coordinating patient scheduling outside the primary RN case manager.

The role requires strong organization, attention to Medicare hospice regulations, and effective communication with clinicians, management, intake, and other departments to ensure patients receive the right care at the right time.

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of healthcare scheduling, hospice, home health, or healthcare administrative experience required.
• Hospice or home health experience preferred.
• Experience coordinating clinician schedules and staffing is preferred.

Responsibilities

• Coordinate and manage patient visit scheduling needs outside the primary RN case manager schedule.
• Review daily and weekend call logs and coordinate follow-up care needs.
• Schedule urgent and PRN nursing visits and assist with staffing adjustments.
• Serve as a central point of communication between clinical staff, management, intake and other departments.

Skills

Healthcare scheduling

Staff coordination

Interdisciplinary communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Job description

JOIN A TEAM THAT IS COMPACT IN SIZE, YET LARGE OF HEART

Hospice of the North Coast hires passionate individuals eager to join our agency's mission: to deliver compassionate, personalized care to patients and their families during end-of-life transitions. We hire individuals who wish to thrive on playing a unique role in a person's life. They are compassionate clinicians and administrative staff who take pride in serving as advocates for each and every patient and who are fulfilled by being part of a very intimate stage of life. Collectively, we serve patients, their families, and the community. Are you looking for a fulfilling role that allows you to make a difference in patient care?

Training Schedule: Monday-Friday | 8:30 AM - 12:30 PM (during the initial training period)

Regular Schedule After Training: Monday-Friday | 7:00 AM - 10:00 AM

This position is based in our Carlsbad office. Any future workplace flexibility is at the discretion of Hospice of the North Coast and based on business needs. (evaluated after 90 days).

POSITION SUMMARY:

The Hospice Scheduling & Clinical Operations Coordinator is responsible for coordinating and managing patient visit scheduling needs that fall outside of the primary RN case manager schedule. This position plays a key role in supporting the clinical team by ensuring timely nursing visits, assisting with staffing coverage, monitoring patient acuity, and helping maintain compliance with Medicare hospice regulations.

The Scheduling & Clinical Operations Coordinator reviews daily and weekend call logs, coordinates follow-up care needs, schedules urgent and PRN nursing visits, and assists Clinical Managers with daily staffing adjustments due to call-outs, Paid Time Off (PTO), or changing patient needs. This position serves as a central point of communication between clinical staff, management, intake, and other departments to help ensure patients receive the right care at the right time.

QUALIFICATIONS:

Education:

High school diploma or equivalent required.

Experience:

Minimum of two (2) years of healthcare scheduling, hospice, home health, or healthcare administrative experience required.

Hospice or home health experience preferred.

Experience coordinating clinician schedules and staffing is preferred.

Core Competencies:

The ideal candidate is highly organized, dependable, and thrives in a fast-paced environment where priorities can change quickly. They demonstrate excellent time management, critical thinking, and problem-solving skills while maintaining accuracy and attention to detail. Success in this role requires the ability to effectively coordinate multiple scheduling requests, communicate clearly with interdisciplinary team members, and proactively identify and resolve operational needs. The successful candidate is collaborative, adaptable, customer service-oriented, and committed to supporting high-quality patient care through efficient clinical operations and regulatory compliance.

Other:

Valid driver's license, and auto insurance.

EXCELLENT BENEFIT PACKAGE INCLUDES:

• Matching 401K plan
• Paid Sick Time
• EAP - Employee Assistance Program

Hospice of the North Coast is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class"), including, but not limited to, veteran status, race, color, sex, religion, gender identity, national origin, or disability status.

Disclaimer: For all our employees, we conduct pre-employment drug and physical tests, as well as background checks that include criminal records, employment history, education verification, and an OIG exclusion review.