Patient Access Representative - Casual

Essentia Health; Aurora (MN); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health is seeking a Patient Access/Registration specialist at Northern Pines Medical Center. You will greet customers, collect demographic and financial data, verify insurance, and provide cost estimates for upcoming visits.

Role requires handling co-pays, coordinating with Virtual Patient Registration Representatives and Patient Schedulers, and scheduling follow-ups per physician orders. Shifts include Day/Eve/Night, with rotating weekends and no holiday obligation.

Qualifications

• Interviews patients to obtain demographic details, financial information, and health information for accurate registration and care.
• Obtains copies of insurance cards and IDs, updates patient information in the medical record as needed.
• Performs point of service data collection, including collecting co-pays and down payments and reconciling the cash drawer.
• Maintains all assigned work queues per supervisor instructions and guidance.
• Interacts with patients and staff to deliver high levels of customer service.
• Answers calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between uses and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Customer service

Data collection

Scheduling

Verbal communication

Tools

Cash drawer reconciliation

Registration equipment

Job description

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

Building Location

Northern Pines Medical Center

Department

1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Shift Rotation

Day/Eve/Night Rotation (United States of America)

Shift Start Time

Day/Eve/Night

Shift End Time

Day/Eve/Night

Weekends

Rotating

Holidays

No

Call Obligation

No

Union

Northern Pines Hospital UFCW Clerical (NPCLERK)10/9/2026

Compensation Range

$16.77 - $25.30

Licensure/Certification Qualifications

0

Employee Benefits at Essentia Health

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].