patient scheduler

Brown Medicine; Providence (RI); On-site; USD 19,000 - 31,000; Full time

Job summary

Brown University Health is seeking a Patient Scheduler at The Miriam Hospital in Providence, RI. The role combines clerical work, patient registration and appointment coordination in a fast-paced medical setting.

Responsibilities include answering calls, entering patient information, obtaining physician orders and preparing documentation. The ideal candidate communicates clearly, is detail-oriented and proficient with data entry.

Qualifications

• High school diploma or equivalent.
• Typing and data entry proficiency required.
• Knowledge of medical terminology.
• Detail oriented and accurate recordkeeping.
• Able to communicate with patients, staff and physicians.
• Demonstrates care across life span with cultural sensitivity.

Responsibilities

• Answers telephonentercom calls, routes calls and takes messages.
• Enters and edits patient information in the computer system.
• Follows downtime procedures for data entry into patient records.
• Obtains missing patient data from units or outside facilities.
• Schedules office and testing appointments.
• Obtains physician orders and verifies accuracy.
• Maintains patient paperwork in daily files.
• Obtains patient history and physical information as needed.
• Reviews orders for accuracy and informs supervisor of discrepancies.
• Screens patients and provides routine testing instructions.
• Instructs on registration procedures and exam prep.
• Provides reports to management and assists with training.

Skills

Typing

Data entry

Medical terminology

Interpersonal skills

Attention to detail

Life span care

Education

High school diploma

Job description

SUMMARY

SUMMARY: The Patient Scheduler reports to the Office Manager, performing a variety of clerical, scheduling and recordkeeping duties. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Answers telephonentercom calls, routes calls and/or takes messages, initiates telephone calls, as requested.Enters and edits all patient information into computer, including patient type, and patient activity. Follows all clinical informatics downtime procedures for entering data into patient’s electronic profile. Obtains missing patient data from nursing units or outside facilities, as needed.Schedules office and testing appointments using Invision/Ecw. Obtains written physician orders from physicians, physicians’ offices, and patients, and verifies for accuracy and completeness. Maintains all pertinent paperwork on each patient in a daily file. Calls the physician’s office or appropriate location to obtain required patient’s history and physical information, if appropriate.Reviews physician/testing order for accuracy. Informs Office Manager of discrepancies.Screens patient, answers questions and gives routine instructions to patients, physicians’ offices and hospital personnel regarding testing preparations.Instructs patients/physician offices on proper registration procedure and exam prep. Provides testing clerical support staff with orders.Provides management with reports.Contacts physicians’ offices regarding patient cancellations or no-shows.Assists in the training of staff.Participates in monthly staff meetings. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE:High school graduate plus one year formal training, or equivalent.Typing/data entry required.Knowledge of medical terminology required.Detail oriented.Interpersonal skills to effectively communicate with patients, visitors, physicians, and hospital staff of all levels.Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process.EXPERIENCE:Two years’ clerical experience preferably in health care environment.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Normal office environment.Requires standing, bending, and sitting.Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.SUPERVISORY RESPONSIBILITY:None.

RESPONSIBILITIES

• Answers telephonentercom calls, routes calls and/or takes messages, initiates telephone calls, as requested.
• Enters and edits all patient information into computer, including patient type, and patient activity.
• Follows all clinical informatics downtime procedures for entering data into patient’s electronic profile.
• Obtains missing patient data from nursing units or outside facilities, as needed.
• Schedules office and testing appointments using Invision/Ecw.
• Obtains written physician orders from physicians, physicians’ offices, and patients, and verifies for accuracy and completeness.
• Maintains all pertinent paperwork on each patient in a daily file.
• Calls the physician’s office or appropriate location to obtain required patient’s history and physical information, if appropriate.
• Reviews physician/testing order for accuracy.
• Informs Office Manager of discrepancies.
• Screens patient, answers questions and gives routine instructions to patients, physicians’ offices and hospital personnel regarding testing preparations.
• Instructs patients/physician offices on proper registration procedure and exam prep.
• Provides testing clerical support staff with orders.
• Provides management with reports.
• Contacts physicians’ offices regarding patient cancellations or no-shows.
• Assists in the training of staff.
• Participates in monthly staff meetings.

MINIMUM QUALIFICATIONS

• BASIC KNOWLEDGE:High school graduate plus one year formal training, or equivalent.
• Typing/data entry required.
• Knowledge of medical terminology required.
• Detail oriented.
• Interpersonal skills to effectively communicate with patients, visitors, physicians, and hospital staff of all levels.
• Demonstrates knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes, human development stages and sensitivity to cultural diversity in each step of the care process.
• EXPERIENCE:Two years’ clerical experience preferably in health care environment.
• WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Normal office environment.
• Requires standing, bending, and sitting.
• Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.
• SUPERVISORY RESPONSIBILITY:None.

PAY RANGE

$18.13-$29.90

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

WORK TYPE

m-f 9-2

WORK SHIFT

Day

DAILY HOURS

** **

4 hours

DRIVING REQUIRED

No