Administrative Coordinator

Brown University Health; Providence (RI); On-site; USD 33,000 - 55,000; Full time

Job summary

Brown University Health seeks an organized front desk/administrative assistant to support patient registration, scheduling, and billing. The role requires reliable handling of payments, accurate record-keeping, and strong customer service to patients and families in a hospital setting.

The incumbent will work under supervision to coordinate appointments, process co-pays, and maintain electronic health information systems.

Qualifications

• High school diploma required.
• Experience in a physician/medical office preferred.
• Strong customer service and communication skills.
• Ability to manage schedules, registrations, and payments with accuracy.

Responsibilities

• Coordinate patient scheduling and registrations.
• Collect co-payments and process payments.
• Prepare patient records and verify insurance eligibility.
• Assist with billing and coding tasks and denials follow-up.
• Communicate with care units and departments to optimize anesthesia scheduling.
• Update policies and provide quality customer service to patients and families.

Skills

Customer service

Organizational skills

Communication

Interpersonal skills

Education

High school diploma

Tools

Billing software

Electronic information systems

Job description

SUMMARY

Under general supervision of the Office Manager/Practice Manager /Medical Director, works independently to perform all administrative duties. These duties include but are not limited to preparation of patient records; registration and pre-registration activities; problem resolution; appointment scheduling; and co-payment preparation and collection, processing and reconciling billing information, scheduling testing, and providing patient education.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES

Communicate with patient care unit – help utilize anesthesia staffing for inpatients that need to be done either next day or emergently.Relay information to anesthesiologists and assist coordinating time and available staff.Review anesthesia daily schedule/grid and determine if operating rooms can be aggregated to utilize anesthesia staff more efficiently.Contact gastroenterology/ catheterization lab / interventional radiology to re-schedule cases based on anesthesia availability.Plan ahead and ensure patient care unit cases (eg., catheterization lab/ interventional radiology /gastroenterology) have correctly booked anesthesia. If not, inform each department on how to fix.Communicate with other MD's/Fellows/Clinical staff to coordinate anesthesia consults and follow ups font-weight: 400; font-size: 1.6rem font-weight: 400; font-size: 1.6remSchedules patients using the scheduling system. This includes establishing the appointment type, specific provider, and appointment time. Schedules follow-up appointments. May schedule appointments for patients who need lab work, diagnostic imaging or referral to other medical providers. May schedule operating room cases. Refers technical/clinical inquiries to appropriate personnel.Completes pre-registration and registration process using the electronic information systems. Verifies demographic data. Confirms patient eligibility with insurance carriers and obtains visit and authorizations as necessary. Collects co-payments and provides patients with receipts. Provides mature, quality customer service to patients, their families and/or their representatives.Mails informational material to new patients in advance of scheduled appointments. As necessary, contacts agencies outside the practicel to obtain pertinent patient information and to coordinate clinic/treatment programs. Contacts third party payers to obtain required pre-authorizations in accordance with established policiesActs as an outpatient center receptionist. Makes telephone calls to patients as appointment reminders. Answers incoming calls. Returns phone calls to patients, physician offices and other medical providers. Greets arriving patients and verifies pertinent information and physician using the electronic information systems. Interacts effectively with patients and their family members.May prepare/set-up examination/procedure rooms; ensures cleanseptic environment.Oversees coding/billing related functions in the practice. Verifies the appropriateness of the diagnostic codes and CPT codes. Provides feedback to physicians regarding coding accuracy.Interacts with patients, and external billing service in order to resolve billing issues, including denials. Provides clinical data to payors to assist in denial appeals.Obtains and organizes medical records for use by physicians. Ensures patient's file is complete prior to treatment/clinic visit including appropriate records, lab test results and x-rays. Evaluates file prior to schedule visit and follows up to obtain missing data.Provides coordination between various physicians and other health care providers.Assists with development of resources and guides for families, staff and faculty.Interacts with others, within and outside the practice, to explain services, policies and procedures, coordinates scheduling and special arrangements, and resolves matters within the scope of own authority, or as directed by supervisor.Under the general supervision of the Manager may update departmental and professional policy/procedures manuals.Maintains inventory and orders office and medical supplies at own discretion according to knowledge of usage patterns and budgeted allowances. Prepares and follows-up on purchase orders and requests for checks. Meets with vendors to review and/or evaluate new office supplies or equipment.Performs literature searches and prepares bibliographies on a given topic, as requested. May maintain departmental resource library.Operates office machines such as a personal computer, calculator, photocopier, and dictation equipment.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE:High school graduate.EXPERIENCE:Experience working in a business or physician office setting with three or more years of experience preferred.Knowledge of medical billing/collection routines for physician office practice.Personal computer experience required.Demonstrates high level of organizational skills, ability to manage physician referrals, clinic visits, administrative meetings and operating schedules.Demonstrated independent judgment skills to appropriately prioritize urgent matters.Demonstrates excellent customer service skills with co-workers and physicians and has strong interpersonal skills showing support, sensitivity and empathy toward patients and their families.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Walking, sitting, standing throughout the day.

PAY RANGE

$24.29-$40.07

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

WORK TYPE

M-F 7:00AM-3:30PM

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No