Patient Scheduler

Medcarepediatric; Houston (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Comprehensive Healthcare Benefits

401(k) Plan

Employee Referral Bonus Program

Mentorship Program & Career Growth

Job summary

MedCare Pediatric is seeking a Patient Scheduler to coordinate care for our pediatric patients and families. This role manages patient and therapist schedules, communicates with families, and ensures appointments are coordinated efficiently.

The ideal candidate is organized, energetic, professional, and able to thrive in a fast-paced healthcare setting with a high volume of calls. 2+ years of pediatric healthcare or scheduling experience is preferred.

Qualifications

• 2+ years in pediatric healthcare, therapy, or patient scheduling.
• Comfortable managing a high volume of calls and scheduling requests.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service and professional communication.
• Ability to work independently and collaboratively as part of a team.
• Energetic, goal-oriented, self-motivated, and dependable.

Responsibilities

• Coordinate patient and therapist schedules to support consistent and efficient care.
• Develop and maintain organized scheduling systems to maximize appointment availability.
• Contact families regarding schedule changes, appointment confirmations, and other scheduling needs.
• Answer, screen, and return phone calls, emails, and voicemail messages promptly and professionally.
• Coordinate therapist call-ins, coverage, and communication with appropriate staff.
• Complete and track required patient consent forms prior to or at the time of the initial evaluation.
• Assist with front desk responsibilities as needed, including answering phones, checking patients in, and collecting co-pays.
• Communicate effectively with families, therapists, and administrative staff to resolve scheduling issues and support a positive patient experience.

Skills

Pediatric healthcare experience

Call management

Organizational skills

Communication skills

Customer service

Team collaboration

Independent work

Motivated/energetic

Education

Bachelor's degree or equivalent

Job description

At MedCare Pediatric, we believe exceptional care starts with exceptional people. We provide personalized, one-on-one pediatric therapy and ABA services designed to help children reach their full potential. By partnering closely with families and supporting our therapists, we create meaningful, lasting outcomes for every child we serve.

We are seeking a Patient Scheduler to join our team and play an important role in coordinating care for our patients and families. This position is responsible for managing patient and therapist schedules, communicating with families, and ensuring appointments are coordinated efficiently and accurately.

The ideal candidate is organized, energetic, professional, and comfortable working in a fast-paced healthcare environment with a high volume of calls and scheduling needs.

• Coordinate patient and therapist schedules to support consistent and efficient care.
• Develop and maintain organized scheduling systems to maximize appointment availability.
• Contact families regarding schedule changes, appointment confirmations, and other scheduling needs.
• Answer, screen, and return phone calls, emails, and voicemail messages promptly and professionally.
• Coordinate therapist call-ins, coverage, and communication with appropriate staff.
• Complete and track required patient consent forms prior to or at the time of the initial evaluation.
• Assist with front desk responsibilities as needed, including answering phones, checking patients in, and collecting co-pays.
• Communicate effectively with families, therapists, and administrative staff to resolve scheduling issues and support a positive patient experience.

Required:

• 2+ years previous experience in pediatric healthcare, therapy, or patient scheduling.
• Comfortable managing a high volume of calls and scheduling requests.
• Strong organizational, communication, and multitasking skills.
• Excellent customer service and professional communication skills.
• Ability to work independently and collaboratively as part of a team.
• Energetic, goal-oriented, self-motivated, and dependable.

Preferred:

• Bilingual in English and Spanish.
• Bachelor's degree or equivalent combination of education and experience.

• Full-Time: Monday-Friday, 9:30 AM-6:00 PM
• Paid Time Off and Paid Holidays
• Comprehensive Healthcare Benefits: Medical, Dental, Vision, Short- and Long-Term Disability
• 401(k) Plan
• Employee Referral Bonus Program
• Mentorship Program & Career Growth Opportunities

Join a compassionate team dedicated to helping children and families receive quality therapy services. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.