Patient Scheduler

Coquille Valley Hospital; Coos Bay (OR); On-site; USD 38,000 - 56,000; Full time

Job summary

Coquille Valley Hospital in Coos Bay, OR seeks a Patient Scheduler to coordinate centralized scheduling for clinic visits, radiology, infusion, and other services. The role includes patient demographics entry, insurance verification, and authorization handling to ensure accurate registration.

The candidate will place reminder calls, perform pre-registrations, and maintain excellent customer service while supporting cross-departmental scheduling workflows.

Qualifications

• High School diploma or equivalent.
• 1 year hospital experience required.
• Knowledge of medical terminology.
• Effective written and verbal communication skills.
• Ability to multi-task and meet required timelines.
• Strong clerical and computer skills.

Responsibilities

• Place reminder calls to patients regarding scheduled appointments.
• Schedule appointments and complete pre-registrations including insurance verification and POS collection.
• Answer dedicated Centralized Scheduling line and return voicemails within 24 hours.
• Handle urgent calls and faxes with physician/clinical staff direction.
• Coordinate multiple appointments and ensure physician orders are linked to scheduling in the system.
• Cross-train in related functions to support smooth departmental workflow.
• Perform miscellaneous duties to support scheduling operations.

Skills

Medical terminology

Written communication

Verbal communication

Multi-tasking

Prioritization

Clerical skills

Computer skills

Education

High School diploma

Job description

Job 180302 - Patient Scheduler
Coos Bay, OR

• The centralized scheduler routinely schedules appointments for all patients where services occur as a scheduled event. This may include, but is not limited to; Clinic visits, Radiology, Outpatient Infusion/Wound Care, Nuclear Medicine, Respiratory Therapy, Pain Management or any other location where scheduling of a test or procedure may occur. Coordinates with departments as necessary. Ensures that accurate, complete and thorough patient demographics are entered into the computer system, including insurance and authorizations if applicable.

Requirements

Education and Experience-

Education:

• High School diploma, or equivalent.

Experience:

• One (1) year previous experience in a hospital environment required.
• Knowledge of medical terminology
• Effective written and verbal skills
• Ability to multi-task, prioritize needs to meet required timelines
• Strong clerical and computer skills

Duties and Responsibilities-

• A Places reminder calls to patients regarding scheduled appointments.
• Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collection amounts.
• Answers the dedicated phone line for Centralized Scheduling.
• Returns all voice mail calls within 24 hours.
• Urgent calls and faxes handled immediately with the direction of Physicians, clinical staff, or department manager.
• Makes appointments from incoming calls and provider referrals.
• Reschedules and cancels appointments.
• Coordinates multiple appointments.
• Demonstrates positive customer services when greeting patients, care providers and others.
• Provides patient/family service instructions prior to appointment as directed by service department.
• Secures demographics, guardian and emergency contacts, guarantor and insurance coverage information.
• Verifies insurance eligibility for services.
• Updates registration when patient’s information changes.
• Ensures appropriate order is received from Physician prior to scheduling.
• Ensures Physician orders are linked to appointments in system.
• Enters signed, faxed orders to electronic record.
• Reviews daily work queues to assure accuracy of appointment information and completion of needed appointments.
• Corrects errors as identified in work queues or by peers, leadership, or department.
• Meets productivity requirements for appointment events, registration errors, orders work queue, and others as identified by department leadership.
• Operates switchboard to connect, hold, transfer and disconnect telephone calls
• Performs a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
• Provides assistance to other departmental personnel as needed. Cross-trains in various functions as needed to assist in the smooth delivery of departmental services.
• Other Duties as assigned.

Coquille Valley Hospital provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coquille Valley Hospital complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Coquille Valley Hospital expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coquille Valley Hospital’s employees to perform their job duties may result in discipline up to and including discharge