Patient Scheduler

CO03 Southern Illinois Medical Services NFP; Carbondale (IL); On-site; USD 25,000 - 37,000; Full time

Job summary

Southern Illinois Healthcare is seeking a Phlebotomy Technician trainee to support the Diabetes Department and scheduling. The role involves patient data entry, pre-certifications, and basic clerical duties across multiple locations. Training opportunities are available through the SIH Phlebotomy Program.

The position emphasizes accuracy, data collection, and collaboration with providers to ensure timely patient care.

Qualifications

• High School diploma or equivalent required.
• 1 year technical experience preferred.
• Basic medical terminology knowledge required.
• Proficiency with Microsoft Office applications.

Responsibilities

• Schedules patients for procedures.
• Posts and maintains case data and log.
• Enters patient charges.
• Provides pre-certification and ABN processing as required.
• Performs general clerical duties.
• Leads scheduler roles and assists dept manager as needed.
• Supports diabetes team by handling referrals and data entry.

Skills

Medical terminology

Microsoft Office

Typing 40 wpm

Education

High School diploma or equivalent

Job description

Position Summary

• Answering telephone.
• Scheduling tests.
• Pre-certifying and registering patients.
• Coordinating test results.
• Data collection.
• Maintaining data.

Principal Accountabilities Standards of Performance

• Respect
• Integrity
• Compassion
• Collaboration
• Stewardship
• Accountability
• Quality Education

Education

• High School diploma or equivalent.

Licenses and Certification

• N/A

Experience and Skills

• Technical Experience: 1 year.
• Technical Experience for Diabetes Department: Basic medical terminology knowledge.
• Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc).
• Typing minimum 40 wpm.

Physical Activities

• Intermittent hand manipulation required.
• Intermittent lifting and carrying of 20 pounds.

Role Specific Responsibilities

• Schedules patients for procedures.
• Posts case data and maintains case log.
• Enters patient charges.
• Provides pre-certification and ABN’s as required.
• General clerical duties.
• Lead: Assists with all scheduler roles.
• Lead: Assists dept manager as assigned and covers in their absence.

Diabetes Department Responsibilities

• Accurately transcribes both internal and external referrals into EPIC.
• Reviews provider order for necessary components.
• Contacts referring provider office for new order if incomplete.
• Manages work queue for nutrition and diabetes services for multiple locations throughout the system.
• Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable.
• Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
• Provides basic nutrition and diabetes specific health information.
• Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling.
• Facilitates collection of data for CQI & KPI initiatives.
• Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital.
• Connects with patients post-discharge from hospital to complete patient experience survey.
• Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc).
• Generates daily reports for inpatient glycemic data.
• Assists with data collection for annual accreditation reporting.
• Schedules conference rooms for group session, staff meetings, trainings, etc.
• Assists with management of staff outlook calendars.
• General clerical duties as assigned.

Compensation

Compensation (Commensurate with experience): $18.28 To $27.42

At Southern Illinois Healthcare, we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees. Working to put the right people, exhibiting the right attitude and behaviors, in the right roles is not just a goal, but a priority of Southern Illinois Healthcare. For the health of you and our patients, SIH and SIH Medical Group campuses are tobacco free.

SIH is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

We are excited you are here and are proud to offer experiential learning opportunities for students at every stage of career development.

As a student at SIH, you will see first-hand how the work we are doing supports OUR MISSION: to improve the health and well-being of all the people in the communities we serve.

Your future is bright, and we are honored that you chose SIH to be part of your career journey.

The SIH Scholarship Program brings together college scholarship money with hands-on work opportunities. Qualified applicants are eligible for money to cover tuition, lab fees, books, and educational supplies.

Begin a rewarding career in healthcare as a Phlebotomy Technician! The SIH Phlebotomy Program allows you to begin working in as few as nine weeks!