Patient Scheduler

University of Colorado Medicine; Aurora (CO); Remote; USD 40,000 - 55,000; Full time

Job summary

CU Medicine is seeking a motivated Patient Scheduler for their GI, Tumor & Endocrine Surgery team. This remote position involves a range of clinical scheduling duties, requiring excellent communication skills and a strong background in healthcare. Ideal candidates will possess a high school diploma and relevant experience, with potential preference for candidates with a bachelor’s degree, showcasing flexibility and exceptional customer service skills.

Benefits

Generous leave

Health plans

Retirement contributions

Qualifications

• Minimum 2 years’ experience in a healthcare setting with complex patient scheduling.
• Familiarity with insurance plans, ICD-10/CPT coding is a plus.

Responsibilities

• Perform various clinical scheduling duties including managing calls and patient registrations.
• Schedule patient appointments in EPIC and manage referral work queues.
• Maintain confidentiality following HIPAA guidelines.

Skills

Customer service

Communication

MS Office

Confidentiality

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado.

We are seeking a highly motivated Patient Scheduler to join our GI, Tumor & Endocrine Surgery (GITES) team.

This job can be performed 100% remotely. Preference may be given to applicants residing in Colorado, but out of state candidates will be considered.

The Patient Scheduler will under minimal supervision, perform a broad range of clinical scheduling duties across multiple Denver metro clinic locations including answering phones, appropriately directing calls, registering new patients, creating referrals, scheduling clinic appointments, requesting medical records, uploading medical records, and managing provider clinic templates. The individual in this position will schedule patient appointments over the phone, provide assistance with various insurance related activities such as referral and coverage verification, manage data entry of demographic information, review work queues, manage EPIC in-basket messaging pools, and other miscellaneous duties as assigned.

The Patient Scheduler will:

• Maintain the front office functions, including managing inbound telephone calls, assisting callers &/or taking messages when necessary.
• Manage referral work queues, EPIC inbasket messages, online patient scheduling requests, and provider clinic templates. Callers may include other medical centers, physicians, insurance companies, home health agencies, or patients and must be handled professionally and with confidentiality.
• Schedule patient appointments in EPIC.
• Verify and update patient demographic and primary care provider information in EPIC.
• Coordinate and obtain referrals and referral authorizations for clinic appointments.
• Retrieve medical records and other medical information.
• Review appropriate reports and work queues for scheduling accuracy.
• Manage incoming faxes and route appropriately.
• Follow HIPAA guidelines at all times while handling sensitive situations involving patients and constituents to ensure confidentiality.
• Attend meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities
• Provide cross-coverage as required for other patient scheduling roles.

• Perform other duties and contribute towards any ongoing staff projects as assigned.

Requires a high school diploma or equivalent with a minimum of 2 years’ experience in a health-care setting including exposure to complex patient scheduling in an electronic medical record system; bachelor’s degree &/or EPIC experience is highly preferred. Must demonstrate expertise with various computer programs including all MS Office Suite applications. High level verbal and written communication in conjunction with professional telephone etiquette is essential. Must have superior editing and writing abilities suitable for academic standards. Exceptional customer service skills with the ability to maintain a positive attitude at all times and work with diversified customer clientele is required. Must be flexible and capable of handling multiple and shifting priorities. The ability to handle sensitive information in a confidential manner is required. Must demonstrate the ability to act independently, have excellent interpersonal skills, and be able to maintain positive working relationships. Broad knowledge of medical practice front office operations and medical terminology is required. Familiarity with insurance plans, ICD-10/CPT coding and the prior authorization requirements for procedures and tests is a plus.

All applications MUST be submitted via our website. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. We are an equal opportunity employer.

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck. Find information about our benefits here.

CU Medicine will post all jobs for aminimumof 7 days or until 250+ applicants have been received (whichever comes first).

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.