Scheduler - After Hours

Helping Hands Home Care Service Inc; Hermitage (Mercer County); Remote; USD 30,000 - 45,000; Full time

Job summary

Helping Hands Home Care Service Inc is seeking a Scheduler for after-hours shifts, primarily focusing on client and caregiver coordination. The role includes maintaining compliance and supporting office needs, requiring strong customer service skills and professional communication. Join a company that values hope, care, and community connection.

Benefits

Paid Time Off

Medical Benefits

Competitive Salary

Direct Deposit

401K

On-the-Job Paid Training

Holiday Pay

Armco Credit Union Bank Account Eligibility

Qualifications

• Experience in customer service or administrative roles.
• Ability to maintain professional communication.
• Understanding of regulatory compliance is a plus.

Responsibilities

• Answering calls and providing customer support.
• Ensuring compliance with state regulations.
• Maintaining email correspondence and public information.

Skills

Customer Service Skills

Phone Etiquette

Compliance Awareness

Job description

Join to apply for the Scheduler - After Hours role at Helping Hands Home Care Service Inc

Helping Hands Home Care Service specializes in care and daily living assistance to a diverse group of individuals. We are a locally owned and operated company with caregivers living and working in the communities we serve. Our focus is on both our caregivers and clients, investing in training and support to ensure the highest quality care. We aim to be the home care company of choice through actions that demonstrate hope, care, reliability, continuous improvement, and client enablement.

Helping Hands is expanding rapidly and is seeking a Scheduler to work during the following hours:

• Wednesday 10:30 pm - Thursday 8:30 am
• Thursday 4:30 pm - Friday 8:30 am
• Friday 4:30 pm - Sunday 6:30 am

This is a home-based position. The Scheduler will be trained in the office during normal business hours.

We offer:

• Paid Time Off
• Medical Benefits
• Competitive Salary
• Direct Deposit
• 401K
• On-the-Job Paid Training
• Holiday Pay
• Armco Credit Union Bank Account Eligibility

Responsibilities include:

• Answering calls with proper phone etiquette and customer service skills
• Ensuring employee compliance with state regulations
• Maintaining email correspondence
• Ensuring accuracy of public information materials
• Maintaining liaison between management, personnel, service agencies, and clients
• Supporting organizational needs of the office
• Enforcing policies for administrative functions
• Representing the agency at community and professional events
• Performing other duties as assigned

Helping Hands Home Care Service is an Equal Opportunity Employer. Services are provided, referrals made, and employment actions taken without regard to race, gender, sexual orientation, color, national origin, culture, ancestry, religion, economic status, disability, marital status, or age.