Patient Safety Team Administrator

Transformationunitgm; Greenwich (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider in Greenwich is seeking a Patient Safety Administrator to support the Patient Safety Team. The role involves administrative tasks, incident reporting, and ensuring effective communication within the team. Ideal candidates will have experience in healthcare settings and strong English skills.

Qualifications

• Experience of working within the NHS or an acute healthcare environment.
• Experience in a Patient Safety department or Governance team.

Responsibilities

• Provide administrative support to the Patient Safety Team.
• Assist with incident management using the Ulysses Incident Module.
• Organise meetings and manage calendars.

Skills

English

Problem Analysis

Education

GCSE in English

NVQ level 4

Tools

Microsoft Word

PowerPoint

Outlook

MS Teams

Excel

Job description

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley.We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The Patient Safety Administrator role is to provide comprehensive administrative support to the Patient Safety Team and will be accountable to the Patient Safety Lead.

To use the Ulysses Incident Reporting System (Part of the overarching Ulysses Risk Management System) to provide support to the Patient Safety Teams review and analysis of incident reports and identification of immediate concerns.

To plan and organise meetings, diaries and team activities.

To order products and services that enable effective and efficient use of departmental resources.

To be responsible for preparation of meeting papers and where required take meeting notes and or minutes.

The post holder is expected to always maintain complete confidentiality and to represent the team in an efficient and courteous manner.

The role will include various work streams and ad-hoc tasks to be undertaken.

Main duties of the job

Key Result Areas & Performance :

The post holder will work as part of the Patient Safety Team, reporting to the Patient Safety Lead and will perform the following functions:

• Meetings
• To work with the Patient Safety Team to arrange meetings.
• Helping with admin tasks around agenda setting for key meetings
• Organisation of papers to be sent / received.
• Sending calendar or electronic invites.
• Calendar management.
• Organisation of venues (if appropriate).
• Liaise with the attendees as needed.
• Minute / note taking and writing up of these.
• To carry out other administrative duties needed.

· Ulysses Incident System:

• To assist the Patient Safety Team with incident management using the Ulysses Incident Module by following training and SOP guidance of process.
• To identify and report any issues with the Ulysses System to the Patient Safety Lead and or the Ulysses Systems Team.

· Alignment to work streams:

• To be aligned to specific working groups / projects within the Patient Safety Team to provide administrative support.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Detailed job description and main responsibilities

General:

• To be the Patient Safety Teams contact for ordering of supplies via our Procurement system for ordering stationery and or equipment.
• To undertake any other appropriate tasks as requested from within the Patient Safety Team and or via the senior management team.
• To work as an effective team member, develop, maintain and contribute within networks to enhance and ensure effective working process and practice, within and beyond your immediate work area, to influence the changing and developing organisation.

Person specification

Knowledge and Skills

• Excellent English (written and verbal skills).
• Ability to analyse problems and identify solutions.
• Experience of using Microsoft Word, PowerPoint, Outlook, MS Teams and Excel
• General knowledge of Patient Safety and Improvement work.

Experience

• Experience of working within the NHS or an acute healthcare environment
• Experience of working with all levels of staff
• Experience in a Patient Safety department or Governance team.
• Experience of providing support and information to others.

Qualifications

• GCSE (or equivalent) at grade C (or equivalent) or above in English NVQ level 4 or equivalent experience and knowledge

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.