Patient Safety Program Manager

Hartford HealthCare; Manchester (CT); On-site; USD 95,000 - 130,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Safety Program Manager to advance a culture of safety across Connecticut facilities. You will oversee the program, perform safety assessments, analyze data, and implement processes to reduce risk and improve patient care.

Key duties include patient safety rounds, root cause analysis, and leading performance improvement projects with quality, risk and clinical teams. RN preferred; strong regulatory knowledge and a credentialed safety approach are expected.

Qualifications

• RN preferred; BS degree required.
• Master's degree in Nursing, Health Administration, Management or related discipline preferred.
• CT licensure or equivalent healthcare professional license.

Responsibilities

• Advances the culture of safety and just culture with strong clinical presence and administration of the safety program.
• Leads safety assessments, data analysis, and implementation of systems to reduce risk and improve safety.
• Conducts patient safety rounds and ensures compliance with Joint Commission standards and other regulations.
• Performs root cause analysis, failure mode effects analysis, and supports performance improvement projects.
• Collaborates with quality, risk and clinical teams to update policies and educate staff on safety.

Skills

Root cause analysis

Lean

Clinical governance

Education

Bachelor's degree

Master's degree

Job description

Location Detail:

71 Haynes Street (10627)

Shift Detail:

Monday-Friday

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Responsibilities

The Patient Safety Program Manager is responsible for advancing the culture of safety and ‘just culture’ through strong clinical presence and administration of the safety program on a day-to-day basis. Responsibilities include program oversight, provision of safety assessments and analysis of data, implementation of systems and processes, and coordination of action plans to improve safety. A key component of this position will be conducting patient safety rounds and assessments, ensuring compliance with patient safety-related standards by The Joint Commission (TJC) and other regulatory agencies to reduce risk and improve safety for our patients/residents/clients at assigned HHC facilities. Responsibilities include but, are not limited to:

• Conducts ongoing monitoring of safety practices through assessments, surveys and review of data to identify opportunities for improvement in safe practices and reduction of risks and system-related issues that create barriers to safe practice. Provides patient safety consultation, guidance and expertise to problem solve for system and individual issues for all organization levels. Provides a strong clinical presence and be readily accessible to clinical and non-clinical staff.
• Leads root cause analysis, failure modes effects analysis, continuous quality improvement and Lean tools to evaluate near-miss and actual events and resolve safety concerns
• Provides performance improvement support to service lines and actively participate in various committees to support patient safety and performance improvement projects.
• Designs present and evaluate the effectiveness of educational safety programs used to train all organization levels to help identify and respond to system failures. Educate staff on the safety implications of regulatory issues. HRO trained facilitator.
• Develop, maintain and update patient safety-related HHC Regional policies and procedures. Collaborate with quality, and Risk department and others as appropriate to ensure a seamless approach to patient safety and risk reduction
• Actively participate in survey preparation and promote compliance with State, Federal, TJC , and other accrediting agency regulations, standards and survey process. Performs specific performance improvement activities necessary for the clinical and administrative staffs to monitor and evaluate the quality and appropriateness of patient care to meet regulatory requirements (e.g., DPH, TJC, CMS)
• Provides data abstraction from hospital applications and inputs into internal and external databases to support publicly reported measures and other performance improvement activities.

Qualifications

Education

• Registered Nurse preferred, other clinical healthcare professionals considered. Bachelors of Science Degree is required.
• Master's Degree in Nursing, Health Administration, Management or related discipline strongly prefer

Experience

• Five or more years of health care, quality, safety or risk management experience required, preferably in a hospital setting.
• Participation in healthcare quality improvement, safety initiatives

Licensure, Certification, Registration

• RN with CT License or relevant healthcare profession license as applicable.
• CPHQ and/or CPPS Certification is preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.

We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

Every moment matters.

And this is your moment.