Director Patient Safety

HCA Houston Healthcare; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) Plan with match

Employee Stock Purchase Plan

Education assistance

Time Away From Work Program

Job summary

HCA Houston Healthcare is seeking a Director of Patient Safety to lead initiatives that promote safety and eliminate avoidable harm across their networks in Houston, Texas. This role involves designing safety programs, evaluating incidents, and educating staff on safety practices.

The ideal candidate will possess a Bachelor's Degree, clinical background, and at least three years of recent healthcare experience. Certification in Patient Safety is required within the first year of hire. Enjoy comprehensive benefits and the chance to impact healthcare standards.

Qualifications

• Minimum of three years healthcare experience in patient safety, risk, and/or quality preferred.
• Clinical background required.
• Healthcare experience should be recent and within a clinical setting such as Hospital, Ambulatory Surgery Center, etc.

Responsibilities

• Advance a patient safety program promoting a safety culture and preventing avoidable harm.
• Oversee the proactive evaluation and redesign of systems to improve care processes.
• Analyze patient safety incidents, medical errors, and potential risks.

Skills

Patient safety management

Clinical evaluation

Risk management

Healthcare quality improvement

Effective communication

Education

Bachelor's Degree

Patient Safety Certification (CPPS)

Job description

This position is incentive eligible.

Introduction

Want to join a team of daring managers who care without reservations or limits? Our HCA Houston Healthcare West team is looking for a Director Patient Safety. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full‑time and part‑time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare is committed to research and clinical protocols. Do you want to impact standards of care and save lives across the country? Apply today to our Director Patient Safety and be a part of the innovation of ideas.

Job Summary And Qualifications

What you will do in the role

• Advance a patient safety program that promotes a culture of safety and the elimination of avoidable harm.
• Prevent future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.g. forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).
• Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow‑up.
• Improve consistent delivery of evidence‑based care and reduction in preventable harm by focusing on reliability and applying the principles of reliable design.
• Reduce variation in care delivery. Partner with the Patient Safety Organization to explore identified variations when appropriate.
• Utilize alerts and best practices (e.g. Sentinel Event Alerts) to perform gap assessments and implement strong actions that will alleviate identified gaps.
• Effectively report, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility.
• Facilitate thorough and credible serious event analysis that result in strong sustainable improvement strategies.
• Facilitate thorough and credible failure mode effect analysis to identify and mitigate unintended adverse patient outcomes and evaluate effectiveness of process changes.
• Perform Patient Safety Rounds that identify patient safety risks. Empower staff to identify and participate in resolution of patient safety concerns.
• Coordinate disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.
• Assure timely reporting of Patient Safety Work Product (PSWP) to the Patient Safety Organization.
• Actively participate in PSO learning collaboratives. Ensure implementation of best practices, alerts, and updates to drive patient safety improvement.
• Champion completion of Culture of Safety Survey.
• Facilitate analysis of culture of safety survey results such that data‑driven action plans lead to targeted outcomes.
• Support and encourage harm reporting throughout the organization through a nonpunitive just event reporting system.
• Provide feedback that acknowledges both the value of event reporting and review of reported events.
• Facilitate thorough and credible review of events that address both system and individual accountability.
• Include patient safety in new hire orientation presentation (e.g. PSO membership, reporting expectations, safety culture).
• Provide ongoing education to leaders, clinicians and staff on the science of safety (high reliability, effective communication, sustaining awareness/alertness) and patient safety initiatives.
• Work with facility leaders and managers to ensure thorough, credible and timely event management.
• Join with facility leaders to identify and hardwire behavioral norms that promote a culture of safety.
• Work with facility leaders to ensure understanding of and compliance with the National Patient Safety Goals.
• Partner with facility leadership to establish activities that enable and sustain an open and fair environment promoting learning, safe systems, and appropriately managing behavioral choices related to patient safety (e.g. Patient Safety Rounds, Event Response, Disclosure).
• Partner with Quality to complete the NQF Safe Practices section of the Leapfrog Hospital Survey.
• Engage patients/families when appropriate in the patient safety program.
• Seek input from patients/families involved in harm or close call events as appropriate.
• Oversee the management and use of event information to benchmark and track progress to zero avoidable harm.
• Provide analysis and identifying trends from reports (e.g. PSIP data, SHARP report, Service Line Dashboards) to track progress of improvement strategies. Spread and sustain improvement.
• Present informative and actionable patient safety reports to appropriate committees to include high level presentations to Leadership, Medical Executive Committee and Board of Trustees. Include the patient’s story of harm.
• Work with defense legal counsel to coordinate the investigation, processing and defense of claims against the facility; records, collects, documents, maintains, and provides to defense attorneys any requested information and documents necessary manage facility claims while maintaining privilege of PSWP.
• Notify HCI of all actual and potential claims.
• Work with security on procedures to reduce the frequency and/or minimize the severity of property loss or assets.
• Manage non‑HCI cases: accept/process subpoenas, visitor events, property loss or theft, etc.

What qualifications you will need

• Bachelors Degree required.
• Clinical background required.
• Minimum of three years healthcare experience in patient safety, risk, and/or quality preferred. Healthcare experience should be recent and within a clinical setting such as Hospital, Ambulatory Surgery Center, etc.
• Certification in Patient Safety (CPPS) required; If not already CPPS, must obtain certification within 12 months of hire.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.