Patient Safety Coordinator

Trinity Health System; Ohio; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization seeks a Patient Safety Coordinator to enhance patient safety and experience. The role involves managing complaints, conducting investigations, and collaborating with clinical staff to implement safety initiatives. Ideal candidates will have significant experience in patient safety and strong communication skills.

Qualifications

• Minimum of three years of patient safety experience.
• Bachelor's degree or five years of related experience.

Responsibilities

• Manage patient complaints and grievances.
• Conduct investigations and analyze data for trends.
• Participate in patient safety initiatives.

Skills

Patient Safety

Communication

Education

Bachelor's degree

Job description

Join to apply for the Patient Safety Coordinator role at Trinity Health System

5 days ago Be among the first 25 applicants

Join to apply for the Patient Safety Coordinator role at Trinity Health System

Get AI-powered advice on this job and more exclusive features.

Job Summary / Purpose

The Patient Safety Coordinator plays a crucial role in fostering a culture of safety and enhancing the patient experience within the organization. This position is responsible for the proactive identification, investigation, and resolution of patient safety concerns, complaints, and grievances. The Coordinator serves as a key liaison between patients, families, clinical staff, and legal counsel, ensuring timely and effective communication and resolution of issues. This role also supports legal activities, including claims management, legal document coordinations, and actively collaborates with clinical departments to implement patient safety initiatives to improve overall quality of care and patient experience.

Essential Key Job Responsibilities

• Receive, document, and manage patient complaints, grievances, and compliments in a timely and professional manner, utilizing an electronic tracking system
• Conduct thorough investigations of complaints and grievances, gathering information from all relevant parties
• Ensure timely and appropriate responses, adhering to organizational policies and regulatory requirements
• Analyze complaint and grievance data to identify trends and opportunities for improvement
  
  

Job Summary / Purpose

The Patient Safety Coordinator plays a crucial role in fostering a culture of safety and enhancing the patient experience within the organization. This position is responsible for the proactive identification, investigation, and resolution of patient safety concerns, complaints, and grievances. The Coordinator serves as a key liaison between patients, families, clinical staff, and legal counsel, ensuring timely and effective communication and resolution of issues. This role also supports legal activities, including claims management, legal document coordinations, and actively collaborates with clinical departments to implement patient safety initiatives to improve overall quality of care and patient experience.

Essential Key Job Responsibilities

Complaint and Grievance Management

• Receive, document, and manage patient complaints, grievances, and compliments in a timely and professional manner, utilizing an electronic tracking system
• Conduct thorough investigations of complaints and grievances, gathering information from all relevant parties
• Ensure timely and appropriate responses, adhering to organizational policies and regulatory requirements
• Analyze complaint and grievance data to identify trends and opportunities for improvement
  
  

Legal Support

• Coordinates the requests from the claims team (related to litigated claims) and collaborates with other key stakeholders to implement learnings from claims.
• Coordinates all legal documents related to hospital liability, including the management of subpoenas, Summons and Complaints and other related activities.
• Maintain accurate and confidential records
  
  

Patient Safety

• Participates in patient safety initiatives, protocols and best practices
• Provides education and training to staff on patient safety techniques and initiatives
• Work with clinical operations to understand needs and raise awareness of the patient experiences
• Effectively communicate patient safety information and recommendations to various audiences including presentation to groups or in one-on-one situations
• Participate in relevant committees and meetings related to patient safety
  
  

Minimum Qualifications

Required Education and Experience

• Minimum of three (3) years of patient safety and/or other related professional experience.
• Bachelor's degree or five (5) years of related job or industry experience in lieu of degree.
  
  

Required Licensure And Certifications

• None specified.
  
  

Required Minimum Knowledge, Skills, Abilities And Training

• None specified.
  
  

PI270922311

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Trinity Health System by 2x

Sign in to set job alerts for “Safety Coordinator” roles.

Columbus, OH $70,000.00-$90,000.00 1 week ago

Environmental Health and Safety(EHS) Manager

Dublin, OH $80,000.00-$89,000.00 3 weeks ago

Waterford, OH $70,000.00-$75,000.00 2 weeks ago

Columbus, OH $175,000.00-$200,000.00 1 week ago

Columbus, OH $100,000.00-$120,000.00 2 weeks ago

Cincinnati, OH $59,000.00-$68,000.00 6 days ago

HSE Coordinator - Cleveland Cliffs - Middletown, OH

Site EHS Manager, Workplace Health and Safety

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.