Patient Room Service Coordinator

Brown Medicine; Cranston (RI); On-site; USD 28,000 - 29,000; Full time

Job summary

Brown University Health is seeking a Room Service Call Representative to accurately enter and update patient meal selections in the CBORD system and to coordinate with nursing and dietary staff. You will print tickets and trays, verify accuracy and allergy notes, and help ensure timely tray delivery in a hospital setting.

The role requires strong communication, customer service experience, and basic computer skills, with a focus on patient safety and service excellence.

Qualifications

• One year of food service or customer service experience.
• Ability to read and communicate in English.
• Strong interpersonal and basic computer skills.

Responsibilities

• Enter and update patient meal selections in CBORD accurately.
• Print room service tickets, reports and labels for tray delivery.
• Communicate patient requests and dietary constraints with nursing staff and dietitians.
• Verify tray notes for allergies and special instructions to ensure accuracy.
• Assist with tray assembly, line coordination and staff communication.

Skills

Customer service

Communication

English language

CBORD

Education

High School diploma or equivalent

Tools

CBORD

Job description

Brown University Health is seeking a Room Service Call Representative to accurately enter and update patient meal selections in the CBORD system and to coordinate with nursing and dietary staff. You will print tickets and trays, verify accuracy and allergy notes, and help ensure timely tray delivery in a hospital setting.

The role requires strong communication, customer service experience, and basic computer skills, with a focus on patient safety and service excellence.