Patient Rights & Compliance Specialist

Cook Children's Medical Center; Fort Worth (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Cook Children’s Medical Center is seeking a Patient Relations Specialist to ensure compliance with patient rights, complaints and grievances across regulatory bodies (TJC, CMS, TDH). You will coordinate internal practices to maintain state and federal regulatory compliance and work with the corporate Conflict Resolution Program as an objective reviewer of concerns.

The role requires strong written and verbal communication, teamwork across departments, and the ability to manage multiple

Qualifications

• Minimum bachelor's degree; master's preferred in Science, Human Relations, Business, Healthcare Administration or Communications.
• Minimum 3–5 years healthcare experience; preferably in patient relations, compliance or related field.
• Not required: licensure or certification.

Responsibilities

• Ensure compliance with regulatory requirements for patient rights, complaints and grievances (TJC, CMS, TDH, state and federal law).
• Coordinate workflows to reflect changes in applicable laws and mandates.
• Act as a liaison with internal teams and external audit bodies to address concerns appropriately.

Skills

Written communication

Verbal communication

Interpersonal skills

Time management

Negotiation skills

Bilingual preferred

Education

Bachelor's degree

Master's degree preferred

Tools

Excel

Word

Job description

Cook Children’s Medical Center is seeking a Patient Relations Specialist to ensure compliance with patient rights, complaints and grievances across regulatory bodies (TJC, CMS, TDH). You will coordinate internal practices to maintain state and federal regulatory compliance and work with the corporate Conflict Resolution Program as an objective reviewer of concerns.

The role requires strong written and verbal communication, teamwork across departments, and the ability to manage multiple