Patient Relations & Compliance Specialist

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Cook Children’s Health Care System is seeking a Patient Relations Specialist to ensure compliance with patient rights, complaints, and grievances per external auditing standards. The role coordinates materials and internal practices to stay compliant with TDH, CMS and TJC requirements.

They will partner with the Conflict Resolution Program and work with regulatory agencies as needed to address concerns, maintaining state and federal policy alignment and ensuring timely resolution of issues.

Qualifications

• Minimum bachelor’s degree; master’s preferred in Science, Human Relations, Business, Healthcare Administration or Communications or related field.
• Minimum 3–5 years healthcare experience; preferably in patient relations, HR, compliance, customer service or related field.

Responsibilities

• Ensure compliance with regulatory requirements involving patient rights, complaints and grievances (joint commission, CMS, TDH, state/federal law).
• Coordinate patient materials to reflect changes in TDH, CMS and TJC mandates.
• Maintain focus on department’s regulatory responsibilities throughout Patient Relations workflow.
• Serve as a key partner for the corporate Conflict Resolution Program, reviewing and evaluating conflicts within the organization.
• Collaborate with regulatory agencies as required to address concerns and ensure compliance.

Skills

Communication skills

Mediation

Coaching

Mentoring

Bilingual

Problem solving

Teamwork

Education

Bachelor's degree

Masters preferred

Tools

Excel

Word

Job description

Cook Children’s Health Care System is seeking a Patient Relations Specialist to ensure compliance with patient rights, complaints, and grievances per external auditing standards. The role coordinates materials and internal practices to stay compliant with TDH, CMS and TJC requirements.

They will partner with the Conflict Resolution Program and work with regulatory agencies as needed to address concerns, maintaining state and federal policy alignment and ensuring timely resolution of issues.