Patient Resource Representative

AdventHealth Group; Fletcher (NC); Teletrabalho; USD 22 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Resumo da oferta

AdventHealth in Fletcher, North Carolina is seeking a dedicated Customer Service Associate to handle high-volume inbound calls and support patients in scheduling and portal access. The role requires excellent English communication, strong computer skills, and familiarity with electronic medical records.

You will work a full-time daytime schedule, remotely from surrounding areas of Hendersonville, NC, while maintaining a professional, compassionate approach to every caller.

Qualificações

• Excellent customer service skills required.
• Strong computer skills required.
• Excellent English communication and writing skills required.
• Proficiency in a second language preferred.
• Experience with internet-based applications required.
• Knowledge of electronic medical records systems required.
• Call center/clinic telephony experience required.
• Call center experience preferred.

Responsabilidades

• Answers a high volume of inbound calls, averaging 80-130 calls per day. Responds professionally and calmly to inquiries.
• Accesses resources for accurate and complete call management.
• Assists callers and patients with provider selection, scheduling, and preparing for first appointment.
• Schedules new and established patient appointments and assists patients with portal access.
• Communicates prescription refill requests and messages to clinic staff; supports coordination with departments and medical staff.
• Maintains knowledge of computer systems and communication tools.

Conhecimentos

Customer service

Computer skills

English communication

Second language

Internet applications

EMR systems

Call center experience

Clinic telephony

Formação académica

High School Grad or Equiv

Ferramentas

EMR software

Descrição da oferta de emprego

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

895 Howard Gap Rd

City:

Fletcher

State:

North Carolina

Postal Code:

28732

Job Description:

Shift: Mon-Fri 8am-5pm

Location: Remote - Must live in surrounding areas of Hendersonville, NC

• Answers a high volume of inbound calls, averaging 80-130 calls per day. Responds to calls politely, professionally, and efficiently. Maintains a calm demeanor while handling stressful interactions, and troubleshoots problems and concerns.
• Accesses a variety of resources for accurate, complete, and appropriate management of calls.
• Assists callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment.
• Schedules new and established patient appointments and assists patients with patient portal access.
• Communicates prescription refill requests and other messages to clinic staff. Develops an excellent working relationship with departments, clinic, and medical staff to facilitate patient communication and care.
• Maintains a strong working knowledge of all computer systems and communication tools.

Knowledge, Skills, and Abilities:

• Excellent Customer Service skills; [Required]
• Strong computer skills; [Required]
• Excellent English communication and writing skills; [Required]
• Proficiency in a second language; [Preferred]
• Experience with internet-based applications; [Required]
• Knowledge of and experience with electronic medical records, programs; [Required]
• Call center/Clinic telephony experience; [Required]
• Call Center experience; [Preferred]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ medical office experience [Preferred]
• Medical training [Preferred]
• With internet-based applications; [Required]
• With web browsers [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.64 - $25.03

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.