Consumer Experience Specialist

AdventHealth; Calhoun (GA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Calhoun, GA is seeking a customer service associate for a full-time, day-shift role in a call center setting. You will handle consumer inquiries, verify insurance details, and coordinate scheduling to ensure efficient patient support.

The role requires at least 1 year of call center experience, strong documentation skills, and a customer-focused attitude. Benefits start from day one, with opportunities for growth and ongoing training.

Qualifications

• Minimum 1 year of call center or customer service experience.
• Proficient with CRM systems and data entry accuracy.
• Ability to follow scripts and workflows for patient inquiries.
• Strong communication and interpersonal skills with empathy.

Responsibilities

• Resolve consumer inquiries accurately and promptly.
• Adhere to workflows and department greetings to verify demographics and insurance details.
• Coordinate scheduling to maximize resource utilization and avoid conflicts.
• Initiate insurance eligibility checks at scheduling time for timely authorizations.
• Maintain up-to-date knowledge of educational materials for department services.

Skills

Excellent communication

Customer focus

Attention to detail

English proficiency

Problem solving

Education

High School diploma or equivalent

Tools

CRM software

Microsoft Office

Telephony systems

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1035 RED BUD RD NE

City

CALHOUN

State

Georgia

Postal Code

30701

Job Description

• Resolves consumer inquiries accurately and promptly.
• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Knowledge, Skills, And Abilities

• Ability to articulate the mission of AH and the CxC Required
• Strong attention to detail and ability to take initiative to resolve inquiries and issues Required
• Demonstrated personal commitment to promoting and providing excelled customer service Required
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues Required
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment Required
• Ability to listen and document notes simultaneously Required
• Ability to read, analyze, and interpret verbal and written instruction Required
• Maintains high energy and positive attitude Required
• Ability to remain calm under pressure Required
• Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities Required
• Ability to effectively present information and respond to questions from consumers, peers and management Required
• Ability to define problems, collect data, establish facts and draw valid conclusions Required
• Demonstrate organizational, time management and priority setting skills Required
• Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication Required
• Demonstrates regular, consistent and punctual attendance Required
• Effective communicator in English, both orally and in writing Required
• Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills Required
• Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems Required

Education

• High School Grad or Equiv Required

Work Experience

• 1+ year prior experience in a call center or customer service environment Required

Pay Range

$16.51 - $26.42

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.