Patient Resource Navigator

Massachusetts Eye and Ear Infirmary - MEI; Boston (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking a patient support professional to help arrange transportation for ongoing treatment and locate affordable accommodations or support groups. You will work with the unit-based case manager to coordinate discharge plans to psychiatric or medical settings and organize information about community resources.

The role requires knowledge of medical terminology, excellent communication, and the ability to navigate complex social services with patients and

Qualifications

• High School Diploma or Equivalent required or Associate's Degree related field preferred.
• Related experience 2-3 years preferred.
• Familiarity with medical terminology and community resources.
• Strong written and verbal communication skills.

Responsibilities

• Assist patients in arranging transportation to/from the hospital for treatment.
• Collaborate with unit-based case manager to facilitate discharge plans.
• Refer for and organize information about community resources.
• Educate patients/families about available resources and access methods.

Skills

Medical terminology

Community resources

Interpersonal skills

Advocacy

Customer service

Education

High School Diploma or Equivalent

Associate's Degree in Related Field

Job description

Massachusetts Eye and Ear Infirmary is seeking a patient support professional to help arrange transportation for ongoing treatment and locate affordable accommodations or support groups. You will work with the unit-based case manager to coordinate discharge plans to psychiatric or medical settings and organize information about community resources.

The role requires knowledge of medical terminology, excellent communication, and the ability to navigate complex social services with patients and