Patient Resources Navigator

Mass General Brigham; Boston (MA); On-site; USD 36,000 - 39,000; Full time

Job summary

Mass General Brigham invites applications for a role assisting patients with transportation to/from the hospital and locating affordable accommodations and social supports. You will work with the unit-based case manager to facilitate discharge planning to psychiatric or medical settings, and reference a broad range of community resources.

Responsibilities include researching resources, maintaining information materials, coordinating with social work and agencies, and educating patients and

Qualifications

• Education required: High School Diploma or Equivalent; Associate's Degree preferred.
• Experience: 2–3 years preferred.
• Familiarity with medical terminology and community resources.
• Strong interpersonal, collaboration and advocacy skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Research information on community social resources.
• Maintain files of brochures, information packets and applications for community resources.
• Collaborate with social work staff and community agencies to obtain information.
• Assist in planning/implementing in-service presentations about community resources.
• Assess patient/family understanding of available resources.
• Educate patients/families about resources and how to access them.

Skills

Medical terminology

Community resources

Interpersonal skills

Crisis intervention

Collaboration

Customer service

Advocacy

Communication

Education

High School Diploma or Equivalent

Associate's Degree in Related Field

Job description

Mass General Brigham invites applications for a role assisting patients with transportation to/from the hospital and locating affordable accommodations and social supports. You will work with the unit-based case manager to facilitate discharge planning to psychiatric or medical settings, and reference a broad range of community resources.

Responsibilities include researching resources, maintaining information materials, coordinating with social work and agencies, and educating patients and