Patient Representative - Outpatient Therapy

Davita Inc.; Little Rock (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Arkansas seeks a Patient Representative to assist patients with financial inquiries and manage referrals. The role emphasizes excellent customer service and requires a background in administration or healthcare processes. Join a collaborative organization committed to improving patient care and supporting community health.

Benefits

Health: Medical, Dental and Vision plans available

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery at UAMS pharmacy

Qualifications

• Bachelor's Degree or equivalent experience in relevant fields.
• Experience in customer service, registration, billing, insurance.
• Knowledge of medical terminology and office machines.

Responsibilities

• Conducts insurance verification and benefit explanation.
• Performs authorizations and manages patient financial information.
• Schedules New Patient appointments and obtains authorizations.

Skills

Excellent customer service

Communication skills

Knowledge of basic medical terminology

Computer/basic keyboard skills

Education

Bachelor's Degree

Associate degree with two (2) years of experience

High School Diploma/GED with four (4) years of experience

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students." All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date: 07/10/2025

Type of Position: Clinical Staff - Nursing

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or questions about a job posting, please contact Human Resources at [e-mail].

Department: ICE | MUSL Therapy Access Staff

Department's Website:

Summary of Job Duties: The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. This position will be primarily responsible for scheduling New Patient appointments for Outpatient Therapy referrals, conducting insurance verification and benefit explanations, and obtaining authorizations and recertification.

Qualifications:

Minimum Qualifications:

• Bachelor's Degree OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR High School Diploma/GED with four (4) years of experience in these areas.
• Excellent customer service, communication and telephone etiquette skills
• Knowledge of basic medical terminology required
• Computer/basic keyboard skills, and general knowledge of office machines including printers and scanners

Preferred Qualifications:

• CHAA certification

Additional Information:

Responsibilities:

• Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.
• Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals.
• Enters benefit and authorization information onto referrals.
• Responsible for reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.
• Collects and posts payments, issues receipts, and manages the change fund.
• Counsels patients on financial information such as hospital discounts and Medicaid screening.
• Monitors patient balances using the matrix payment method.
• Provides pre-counseling for patients regarding payment expectations.
• Responsible for maintenance reports such as bogies and registration denials.
• Performs other duties as assigned.

Salary Information: Commensurate with education and experience

Required Documents to Apply: List of three Professional References (name, email, business title), Resume

Optional Documents: License or Certificate, Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact: Please contact [e-mail] for questions.

All application materials must be uploaded to the UAMS Career Site. Do not send applications to the recruitment contact.

Pre-employment Screening: Includes TB screening, background check, and drug testing. Criminal history will be evaluated in context.

Physical Activity Levels: Hearing, finger manipulation, talking, feeling, grasping, reaching, sitting, standing, walking, crouching, driving, kneeling.

Benefits Eligible: Yes