Patient Representative - Outpatient Therapy

University of Arkansas; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

The University of Arkansas is seeking a Patient Representative to work under general supervision in counseling patients regarding their financial obligations. The role involves scheduling appointments, managing insurance verifications, and ensuring proper financial processes are followed while demonstrating excellent customer service. This position is a great opportunity for candidates with a degree and relevant experience in healthcare or customer service settings.

Benefits

Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement matching contributions

Basic Life Insurance

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Minimum qualifications include a Bachelor’s or Associate's degree with relevant experience.
• Excellent customer service and communication skills required.
• Knowledge of basic medical terminology and computer skills necessary.

Responsibilities

• Conduct insurance verification and benefit explanations.
• Schedule appointments for outpatient therapy referrals.
• Provide financial counseling to patients regarding payments and services.

Skills

Customer Service

Communication

Medical Terminology

Basic Keyboard Skills

Education

Bachelor’s Degree

Associate Degree + 2 years experience

High School Diploma/GED + 4 years experience

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

07/10/2025
Type of Position: Clinical Staff - Nursing
Job Type: Regular
Work Shift: Day Shift (United States of America)

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail] .

Department: ICE | MUSL Therapy Access Staff

Department's Website:

Summary of Job Duties: The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. This position will be primarily responsible for scheduling New Patient appointments for Outpatient Therapy referrals, conducting insurance verification and benefit explanations, and obtaining authorizations and recertification.
Qualifications: Minimum Qualifications:

• Bachelor’s Degree OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center.

• Excellent customer service, communication and telephone etiquette skills

• Knowledge of basic medical terminology required

• Computer/basic keyboard skills, and general knowledge of office machines including printers and scanners

Preferred Qualifications:

• CHAA certification

Additional Information:

Responsibilities:

• Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.

• Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals.

• Enters benefit and authorization information input onto referrals.

• Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.

• Collects and posts payments and issues receipts and manages the change fund.

• Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening.

• Monitors patient balances using the matrix payment method.

• Provides pre-counseling for patients regarding the payment expectations for service.

• Responsible for various maintenance reports such as bogies and registration denials.

• Performs other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

License or Certificate (see special instructions for submission instructions), Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Talking
Frequent Physical Activity: Feeling, Grasping, Reaching, Sitting, Standing, Walking
Occasional Physical Activity: Crouching, Driving, Kneeling
Benefits Eligible: Yes