Patient Representative - Outpatient Therapy

University of Arkansas; Little Rock (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

The University of Arkansas is seeking a Patient Representative for Outpatient Therapy in Little Rock. The role focuses on patient financial counseling, insurance verifications, and appointment scheduling. Candidates should possess a Bachelor's degree or relevant experience and exhibit strong customer service skills. Join us in improving patient care and contribute to a dynamic team in a leading health sciences center.

Benefits

Health: Medical, Dental and Vision plans available

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Bachelor’s degree or equivalent experience in business administration, customer service, or related fields.
• Excellent customer service and communication skills.
• Knowledge of basic medical terminology is required.

Responsibilities

• Conducts insurance verification and benefit explanation.
• Schedules New Patient appointments for Outpatient Therapy.
• Processes high-risk pre-certifications and monitors patient balances.

Skills

Customer service

Communication

Knowledge of basic medical terminology

Computer skills

Education

Bachelor’s Degree

High School Diploma/GED

Job description

Patient Representative - Outpatient Therapy page is loaded

Patient Representative - Outpatient Therapy

Apply remote type Remote work is not available locations Little Rock time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 10, 2025 (27 days left to apply) job requisition id R0072760

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

07/10/2025

Type of Position:

Clinical Staff - Nursing

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail] .

Department:

ICE | MUSL Therapy Access Staff

Department's Website:

Summary of Job Duties:

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. This position will be primarily responsible for scheduling New Patient appointments for Outpatient Therapy referrals, conducting insurance verification and benefit explanations, and obtaining authorizations and recertification.

Qualifications:

Minimum Qualifications:

• Bachelor’s Degree OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center.

• Excellent customer service, communication and telephone etiquette skills

• Knowledge of basic medical terminology required

• Computer/basic keyboard skills, and general knowledge of office machines including printers and scanners

Preferred Qualifications:

• CHAA certification

Additional Information:

Responsibilities:

• Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.

• Performs authorizations and pre-certifications, tracks pre-authorizations and maintains referrals.

• Enters benefit and authorization information input onto referrals.

• Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.

• Collects and posts payments and issues receipts and manages the change fund.

• Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening.

• Monitors patient balances using the matrix payment method.

• Provides pre-counseling for patients regarding the payment expectations for service.

• Responsible for various maintenance reports such as bogies and registration denials.

• Performs other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

License or Certificate (see special instructions for submission instructions), Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity:

Feeling, Grasping, Reaching, Sitting, Standing, Walking

Occasional Physical Activity:

Crouching, Driving, Kneeling

Benefits Eligible:

Yes

Similar Jobs (5)

Patient Services Associate - PRI Inpatient Units

remote type Remote work is not available locations Little Rock time type Full time posted on Posted 30 Days Ago time left to apply End Date: August 13, 2025 (30+ days left to apply)

Patient Care Technician Infusion Services

remote type Remote work is not available locations Little Rock time type Full time posted on Posted 30+ Days Ago time left to apply End Date: July 17, 2025 (30+ days left to apply)

Patient Services Coordinator - Neonatal Intensive Care Unit (NICU)

remote type Remote work is not available locations Little Rock time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 17, 2025 (4 days left to apply)

University of Arkansas for Medical Sciences (UAMS)

At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care.

We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you.

Center for Faculty Excellence

UAMS is Arkansas’ only comprehensive academic health sciences center. We educate and train the vast majority of the state’s physicians and prepare doctors, scientists, nurses, pharmacists and health professionals through innovation, compassion, teamwork and patient- and family-centered care so they can impact the world.

Nursing

UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings. We offer Bonus Programs, Hotel Lodging, New Graduate RN Residency and support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs to name a few. Go to nurses.uams.edu for more details.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act)

The University of Arkansas for Medical Sciences (UAMS) is committed to providing a safe and secure environment for students, faculty, staff, visitors, and prospective employees.

The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA).

The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention and protection programs, victim assistance services, fire safety, and other materials to assist you in maintaining your safety and security.