Patient Representative

Ivy Rehab Network; Hopewell Junction (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab Network in Hopewell Junction, NY is seeking a Patient Representative to support patient care and administrative tasks. The role involves greeting patients, scheduling, answering calls, verifying insurance, and processing payments to ensure smooth clinic operations.

Ideal candidates have 1+ years in healthcare administration, strong MS Office skills, and a proactive, customer-focused attitude. Benefits begin within the first month, with PTO, holidays, and incentive opportunities tied to

Qualifications

• 1+ years of administrative experience in a healthcare setting preferred.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multi-task in a fast-paced clinic.

Responsibilities

• Greet and check-in patients; verify and collect necessary information.
• Schedule appointments and answer high-volume phone calls.
• Verify insurance coverage and obtain authorizations when needed.
• Collect payments and process new patient registrations.
• Support clinic operations to maintain optimal performance.

Skills

Administrative experience

Customer service

Time management

Multi-tasking

Communication

Tools

Microsoft Excel

Word

Outlook

Job description

State of Location:New YorkPosition Summary:Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.Job Description:Patient Representative- 40 hours/weekHopewell Junction, NY$20-22/hrWhy Choose Ivy?Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.Empowering Values: Live by values that prioritize teamwork, growth, and serving others.Position Qualifications:1+ years of administrative experience in a healthcare setting is preferred.Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.Great time management and ability to multi-task in a fast-paced environment.Self-motivated with a drive to exceed patient expectations.Adaptability and positive attitude with fluctuating workloads.Self-motivated with the eagerness to learn and grow.Dedication to exceptional patient outcomes and quality of care.We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.ivyrehab.com