Patient Representative

Kidney Specialists Of Southern Nevada; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Mon to Fri schedule

Paid Company holidays

Medical

Dental

Vision

Paid Time Off

Company-paid Life insurance

Company-paid Short term disability

Company-paid Long term disability

Flexible Spending

401k

Job summary

Kidney Specialists Of Southern Nevada is seeking a dynamic full-time Patient Representative to join our growing health care team at our Central HQ in Las Vegas. The role focuses on front desk tasks, patient check-in/out, appointment scheduling, and EMR documentation to support quality patient care.

The position requires excellent communication, strong computer skills, and a patient-centered approach. A minimum of 3 years of relevant experience is preferred, with Epic software familiarity a plus;

Qualifications

• High school diploma required.
• Minimum of three (3) years of prior relevant experience preferred.
• Excellent written and verbal communication skills.
• Strong computer and EMR proficiency.
• Extremely organized with attention to detail.
• Knowledge of Spanish is an asset.

Responsibilities

• Greets patients and visitors upon arrival.
• Answers all phone calls and directs callers to the correct department.
• Schedules patient appointments.
• Adds patients to recall and waiting lists; schedules patients from recall and waiting lists.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Checks patients in and out; processes patient paperwork.
• Scans insurance cards and verifies eligibility.
• Collects and posts patient co-pays.
• Ensures paperwork is completed for new patients and processes.
• Completes eligibility tasks and orders in EMR.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures.
• Cross trains in all front office positions to cover as assigned.
• Travels to other KSOSN locations when needed.
• Additional duties as assigned

Skills

Customer service

Communication

Computer skills

Organization

Teamwork

Spanish (asset)

Education

High School Diploma

Tools

Epic software

Job description

Job Details: Job Location: Central HQ - Las Vegas, NV 89146, Position Type: Full Time, Job Shift: Mon - Th 7:30am to 5pm & Fri 8am to 12 n, Job Category: Health Care, Kidney Specialists of Southern Nevada (KSOSN) provides comprehensive kidney care and a full spectrum of kidney disease management resources for residents of Southern Nevada. Our care team educates and empowers patients who are living with kidney pain, infections, stones, and other kidney problems. With this exciting opportunity you will be joining a seasoned team of 65 Physicians and Advanced Practitioners, as well as130+ team members across eight office locations. We are looking for a dynamic fulltime Patient Representative to join our growing team.

Position Summary

The Patient Representative performs clerical tasks to facilitate the smooth running of the healthcare environment and quality patient care. This position is also responsible to help keep our work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Essential Job Functions:

• Greets patients and other visitors upon arrival
• Answers all phone calls and direct callers to the correct department.
• Schedules patient appointments
• Adds patients to recall and waiting lists; schedules patients from recall and waiting lists
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Checks patients in and out
• Processes patient paperwork
• Scans insurance cards for each patient; verifies insurance eligibility
• Collects and posts patient co-pays
• For new patients, makes sure all paperwork is completed and process
• Completes eligibility tasks and orders in EMR
• Protects patients rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures
• Cross trains in all front office position to covers as assigned
• Travels to other locations when needed.
• Additional duties as assigned

Benefits

• Mon to Fri schedule
• Paid Company holidays
• Medical
• Dental
• Vision
• Paid Time Off
• Company-paid Life insurance
• Company-paid Short term disability
• Company-paid Long term disability
• Flexible Spending
• 401k

Qualifications: Minimum Requirements

• Must be fully vaccinated for covid-19 by date of hire.
• Must have a least a high school diploma.
• Minimum of three (3) years of prior relevant experience preferred.
• Must have excellent computer skills.
• Exceptional written and verbal communication skills
• Analytical thinking skills and the ability to exercise sound judgement when making decisions
• Must be customer service oriented and prepared to liaise with patients, families and other providers
• Extremely organized and detail oriented
• Ability to spend long periods of time sitting at a desk
• Prior experience using Epic software highly preferred.
• Knowledge of Spanish is an asset