Patient Representative

Midwest Orthopaedics at Rush, LLC; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

HSA Employer Contribution

401(k) Savings Plan

Tuition Reimbursement

Job summary

Midwest Orthopaedics at Rush is seeking a dedicated Patient Representative for our Oak Park, IL outpatient clinic. The role focuses on patient registration, check-in, and delivering exceptional customer service to patients and staff in a fast-paced environment.

The position is full-time, Monday through Friday, with no weekends or holidays. Candidates should have strong customer service skills, teamwork, and the ability to handle multiple tasks in a busy medical office setting.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in a customer service role.
• Minimum one year of experience in a medical office (preferred).

Responsibilities

• Handle patient check-in and status updates with professionalism.
• Track patients in the EMR and collect co-pays; ensure forms are complete.
• Verify and update patient information; scan documents.
• Complete check-out and schedule follow-up appointments.
• Maintain positive demeanor with patients, staff and physicians.
• Direct flow of patients into exam rooms.
• Measure and record vital signs.
• Ensure rooms are cleaned and stocked.
• Communicate effectively with team during clinic days.

Skills

Customer service

Communication

Team player

Education

High school diploma

GED

Tools

Electronic Medical Records

Job description

1625 N Harlem Avenue
Chicago, IL 60707, USA

• On-site
• Customer Service
• Full-Time
• Requisition #: PATIE010666

Description

It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush, with locations in Chicago and the Western Suburbs, is nationally recognized as a leader in comprehensive orthopedic services. The physicians of Midwest Orthopaedics at Rush have received specialized training in orthopedic surgery and in subspecialty areas within the field of orthopedic medicine and can diagnose and treat even the most complicated and rare musculoskeletal conditions. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in the nation by U.S. News and World Report. Midwest Orthopaedics at Rush doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics..

Ready to join? We are looking for a dedicated Patient Representative to join our team. This position will primarily be responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. Our ideal candidate must have good customer service skills, be a team player and have the ability to work in a fast-paced environment. The position is full-time, Monday through Friday, no weekends or holidays and will be based at the outpatient clinic located in Oak Park, IL.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Direct the flow of patients into the rooms during clinic days.
• Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts.
• Ensure rooms are cleaned between patients, as well as cleaned and stocked at the end of the day.

Education and/or Experience

• High school diploma or general education degree (GED)
• Minimum of 2 years' experience in a customer service position.
• Minimum one year experience in a medical office setting (preferred)

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $18.00 - $20.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Quarterly Bonus Opportunity.
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.