Patient Representative

Midwest Orthopaedics at RUSH; Oak Brook (IL); In loco; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision Insurance

Paid Time Off and Paid Holidays

401(k) Savings Plan

Company-paid life and long-term disabl

Descrizione del lavoro

Midwest Orthopaedics at Rush, LLC in Oak Brook, IL is seeking a full-time Patient Representative to handle patient registration and deliver exceptional service in a busy outpatient setting.

The role focuses on check-in/out, co-pays, EMR tracking, and patient communication. Candidates should have strong customer service, be a team player, and thrive in a fast-paced environment.

Competenze

• High school diploma or GED required.
• Minimum of 2 years' experience in a customer service position.
• Minimum one year experience in a medical office setting (preferred).

Mansioni

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians.
• Direct the flow of patients into the rooms during clinic days.
• Measures vital signs and records information on patients' charts.
• Ensure rooms are cleaned between patients and stocked at the end of the day.

Conoscenze

Customer service

Team player

Fast-paced environment

Formazione

High school diploma or GED

Descrizione del lavoro

It's the people that make the difference. Are you ready to make your impact? Midwest Orthopaedics at Rush, with locations in Chicago and the Western Suburbs, is nationally recognized as a leader in comprehensive orthopedic services. The physicians of Midwest Orthopaedics at Rush have received specialized training in orthopedic surgery and in subspecialty areas within the field of orthopedic medicine and can diagnose and treat even the most complicated and rare musculoskeletal conditions. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in the nation by U.S. News and World Report. Midwest Orthopaedics at Rush doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in? We are seeking a full-time Patient Representative to be based at the Oak Brook, IL outpatient facility. This position will primarily be responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. Our ideal candidate must have good customer service skills, be a team player and have the ability to work in a fast-paced environment.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Direct the flow of patients into the rooms during clinic days.
• Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts.
• Ensure rooms are cleaned between patients, as well as cleaned and stocked at the end of the day.

Education and/or Experience

• High school diploma or general education degree (GED)
• Minimum of 2 years' experience in a customer service position.
• Minimum one year experience in a medical office setting (preferred)

What's in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $18.00 - $20.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Quarterly Bonus Opportunity.
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.