Patient Relations Specialist/PT-onsite - Mercy Hospital STL

Mercy; St. Louis (MO); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Relations Specialist to serve as an administrative liaison, helping patients understand hospital services and resolving concerns. This part-time role focuses on investigating complaints, promoting patient rights, and ensuring timely resolutions in alignment with Mercy's mission.

The position requires prior customer service/patient relations experience and a healthcare-related degree.

Qualifications

• Experience: Prior experience in customer service/patient relations.
• Education: Degree in healthcare-related field.

Responsibilities

• Acts as administrative liaison to patients, families, physicians, coworkers and departments.
• Receives and investigates patient complaints to ensure timely and positive resolutions.
• Promotes patient rights and services in line with regulatory standards and Mercy's mission.
• Ensures accurate documentation and follow-up of patient complaints.
• Provides data reports to hospital committees and supports improvement initiatives.

Skills

Customer service

Communication skills

Analytical skills

Task management

Process improvement

Data reporting

Hospital systems

MS Office

Regulatory knowledge

Education

Healthcare-related degree

Tools

Hospital information systems

Job description

Find your calling at Mercy!

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.

Position Details:

Shift - Part-time 24 hours per week.

Minimum Qualifications:
Experience: Prior experience in customer service/patient relations.

Preferred Qualifications:
Education: Degree in healthcare-related field.

Other Skills, Knowledge, Abilities:

• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.