Patient Services Specialist - Hospice Intake

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Des Peres (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship in Des Peres, MO is seeking a patient services coordinator responsible for scheduling all aspects of patient care, including referrals, procedures, and surgeries. The role also handles several facets of patient financial accounts such as benefit assessment, insurance verification, pre-certification, and pre-authorization processes. The position supports documentation in EPIC, adheres to Mercy mission and standards.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year medical/clerical experience involving customer service.
• Proficiency with computers, typing, and Microsoft Office; strong written and oral communication.

Responsibilities

• Schedule all aspects of patient care, including referrals, procedures, and surgeries.
• Manage patient financials: benefit assessment, insurance verification, pre-certification and pre-authorization processes, referrals.
• Ensure patient information and documentation are uploaded to EPIC; adhere to Mercy Service Standards.

Skills

Patient scheduling

Pre-authorization

Insurance verification

Microsoft Office

Customer service

Communication skills

Education

High School Diploma

Tools

EPIC RC/EMR

Job description

Find your calling at Mercy! Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Monday - Friday

8a-4:30p 1630 Des Peres Rd

Job Description

Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Monday - Friday

8a-4:30p

1630 Des Peres Rd

Saint Louis, MO 63131

Education

High School Diploma or Equivalent

Licensure

None

Experience

Minimum of 1 year medical/clerical experience involving customer service required.

Other

Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.

Skills, Knowledge, And Abilities

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience

2 years combined experience in prior authorization and scheduling.

Preferred Other

Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.