Patient Relations Specialist (Labor Pool)

Riverside Health; Manchester (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Riverside Health is seeking a Patient Relations Specialist to investigate, resolve, document, and report patient and visitor concerns. You will develop and participate in customer service initiatives and explain Patient Rights to patients and staff.

Responsibilities include mediating between physicians, patients, and families, overseeing HIPAA audits, and contributing to safety and quality initiatives within the facility.

Qualifications

• Bachelor's degree required.
• Experience in healthcare navigation or patient advocacy preferred.

Responsibilities

• Investigate and resolve patient and visitor compliments and concerns.
• Mediates between physicians, patients, and families to ensure satisfaction.
• Explain Patient Rights to patients and staff.
• Oversee HIPAA audits and investigations as needed.
• Participate in education efforts to improve patient privacy and service.

Skills

Customer service

Communication

Patient advocacy

Education

Bachelor's Degree

Job description

Newport News, Virginia Hiring Range $22.10 - $28.70/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Hours: Labor Pool (as needed).

Overview

The Patient Relations Specialist is responsible to investigate, resolve, document and report patient and visitor compliments and concerns to leadership and staff. The successful candidate will develop, implement and participate in customer service and patient relations initiatives related to the facility. The intent of this position is to serve in both a proactive and reactive manner. The Patient Relations Specialist will be responsible for explaining Patient Rights to both patients and staff.

What you will do

• Responds to patient concerns and collaborates with managers, directors, and VPs to assure patient satisfaction
• Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction.
• Acts as an information and collaboration resource for both staff and families.
• Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee participation focused on overseeing quality and safety standards as required by DNV.
• Participation in reoccurring safety meetings.
• Timely closure of open events related to complaints and grievances.
• Prepares department budget and provides oversight; mediates to prevent litigation by working with customers to resolve their issues; service recovery
• Responsible for conducting monthly HIPAA audits and HIPAA investigations as needed.
• Participates in education efforts to ensure best practice in patient privacy
• Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement.
• Provides educational presentations to community groups and agencies.

Qualifications

Education Bachelors Degree, (Required)

Experience Previous experience in healthcare navigation and patient advocacy (Preferred)

Licenses and Certifications

• Notary - Secretary of the Commonwealth within 1 Year (Required)

Company Culture

Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.