Patient Relations Representative

Gastro Health; Catonsville (MD); On-site; USD 34,000 - 45,000; Full time

Job summary

Gastro Health is seeking a Patient Relations Representative to ensure positive patient experiences by addressing inquiries, resolving concerns, and providing information about clinical services. Strong communication, empathy, and problem-solving are essential to support patient-centered care.

Responsibilities include handling calls, scheduling, processing referrals, verifying insurance benefits, and coordinating with providers. Bilingual English/Spanish is required to serve diverse patients.

Qualifications

• 2+ years of experience as a medical assistant.
• High school diploma or GED equivalent.
• AAMA certification preferred.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from the patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients' health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.

Skills

Computer literate

Effective Communicator

Customer service experience

Bilingual English/Spanish

Education

High school diploma or GED

AAMA certification preferred

Job description

About Gastro Health:

Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver health. Now with more than 120 locations in seven states, our team of physicians, advanced practice providers, nutritionists, technicians, and support team are on a mission to provide outstanding medical care and an exceptional healthcare experience.

Position Summary:

As a Patient Relations Representative at Gastro Health, your role is vital in ensuring positive patient experiences and maintaining excellent customer satisfaction. You will be responsible for addressing patient inquiries, resolving concerns, and providing information about clinical services. Your strong communication skills, empathy, and problem-solving abilities contribute to fostering a welcoming and supportive environment for patients. Your dedication to patient advocacy, actively listening to their needs, and facilitating effective communication between patients and healthcare providers supports Gastro Health in delivering compassionate and patient-centered care.

Essential Functions include but are not limited to the following:

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.


• Schedule, confirm, and cancel office appointments as patients call in.


• Work on referrals and import demographics from the patient portal.


• Pick up voicemail messages on a daily basis.


• Verify patients' health plan benefits & obtain authorization, if needed.


• Assist patients with questions and/or concerns regarding procedures.


• Request medical records from doctors and hospitals.


• Call in new prescriptions and refills and obtain authorization if necessary.


• Obtain lab results including stat requests.


• Other duties as assigned.

Job Specifications/Qualifications

• 2+ years of experience as a medical assistant


• High school diploma or GED equivalent.


• AAMA certification preferred

Required Skills And Abilities

• Computer literate.


• Effective Communicator and customer service experience.


• Bilingual (English/Spanish) required.

Why You'll Thrive at Gastro Health

We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

Physical Requirements And Working Conditions

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.


• Primarily performed in an office environment with moderate noise levels.


• Frequent sitting, standing, walking, bending, reaching, computer use, and communication.


• Occasional lifting up to 10 lbs., pushing/pulling, and climbing stairs.


• Frequent interaction with staff, managers, patients, families/caregivers, providers, vendors, and other business partners.


• May require occasional weekends, holidays, or varying shifts based on business needs.

Communication Requirements

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.