Patient Relations Liaison / Behavioral Health Care

Orange County Health Psychologists

Huntington Beach (CA)

Presencial

USD 48.000 - 54.000

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Health insurance

Paid time off

Opportunities for advancement

In-service training and case consultation

Support for healthy work-life balance

Descripción de la vacante

Orange County Health Psychologists is hiring an Administrative Assistant to support their team in Irvine, California. This role involves helping patients, scheduling appointments, verifying insurance benefits, and handling administrative tasks. The ideal candidate should have a Bachelor's degree in a related field and at least 2 years of office experience. Key benefits include health insurance, a 401(k) plan, and opportunities for advancement. This is a hybrid position, blending in-person and telehealth schedules, with a commitment to excellent patient care.

Formación

2+ years of experience in an office environment.
Strong knowledge of office procedures and computer systems.
Experience in medical billing or bookkeeping is a plus.

Responsabilidades

Assist with new patient inquiries and match them to providers.
Coordinate intake appointments and manage providers’ calendars.
Prepare and submit insurance claims using CMS 1500 format.

Conocimientos

Strong organizational skills

Excellent verbal and written communication skills

Self-motivated and self-directed

Experience with Microsoft Office Suite

Multitasking and prioritizing abilities

Educación

Bachelor’s degree in psychology, health care, accounting, finance, or business

Herramientas

Medical management software

QuickBooks

Descripción del empleo

JOB SUMMARY

Orange County Health Psychologists is seeking an experienced Administrative Assistant to join our Admin Team located at our main office in Irvine, California. Our highly regarded group practice of over 50 psychologists and therapists provides high‑quality behavioral health services at three locations in Orange County.

The successful candidate will assist patients with a warm, compassionate, and professional demeanor while providing administrative support to a team of employee therapists. The role includes facilitating inquiry calls, scheduling patients, verifying benefits, submitting claims, posting payments, and following up on unpaid insurance claims. It requires strong organizational skills, attention to detail, and general knowledge of office procedures and computer systems.

Knowledge or education in psychology, health care, medical billing or bookkeeping/accounting is a real plus. The organization may offer opportunities to expand into additional roles and projects based on an employee’s interests, strengths, and skill set.

We offer competitive compensation and a positive, healthy work environment with a commitment to patient health and healing.

DUTIES & ESSENTIAL JOB FUNCTIONS

Assist with new patient inquiries; assess need and match patients to the appropriate provider.
Answer patient questions and provide information.
Track inquiries to ensure callers have been helped in a timely manner.
Coordinate intake appointments, including scheduling and intake documents.
Input patient demographics and insurance information.
Call for verification of insurance benefits.
Provide support functions to a team of therapist providers.
Schedule appointments and manage providers’ master calendars.
Prepare and submit insurance claims using CMS 1500 format.
Audit and correct rejected claims.
Process credit‑card payments.
Post patient and insurance payments to medical office software program.
Manage accounts receivable to resolve insurance and patient billing issues.
Follow all regulations and guidelines set by HIPAA, Medicare, state programs, and licensing boards.
Assist with bookkeeping tasks such as entering bank deposits, preparing invoices, and assisting with payroll functions.
Contribute to the overall mission and core values of the group practice.
Perform other duties as assigned.

MINIMUM QUALIFICATIONS

2+ years of experience in an office environment.
Bachelor’s degree in psychology, health care, accounting, finance, or business.
Excellent verbal and written communication skills.
Strong organizational skills.
Self‑motivated and self‑directed with the ability to multitask and prioritize.
Experience with Microsoft Office Suite required. Experience with medical management software, QuickBooks, or other practice or accounting software is a plus.

BENEFITS