Full Time Patient Relations Liaison

Orange County Health Psychologists; Irvine (CA); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Orange County Health Psychologists in Irvine, CA is seeking a Patient Relations Liaison to join our Administrative Team. In this full-time role, you will assist patients with warmth and professionalism, handle inquiries, schedule appointments, verify benefits, submit claims, and post payments using our medical office software.

You will support a team of therapists, ensure HIPAA compliance, and maintain accurate records while contributing to a positive patient experience.

Qualifications

• 2+ years of experience in an office environment.
• Excellent verbal and written communication skills.
• Self-motivated and self-directed.
• Ability to multitask and prioritize.
• Bachelor’s degree in psychology, health care, accounting, finance or business preferred.
• Experience with Microsoft Office Suite required; medical billing software a plus.

Responsibilities

• Assist with new patient inquiries and matching to providers.
• Schedule intake appointments and manage calendars.
• Verify insurance benefits and submit claims.
• Post patient and insurance payments; process credit card transactions.

Skills

Communication

Multitasking

Office software

Self-motivation

MS Office

Education

Bachelor’s degree preferred (psychology/healthcare/business)

Tools

Microsoft Office Suite

Medical billing software

Job description

Full Time • Orange County Health Psychologists Inc- Irvine

• 401(k)
• Health insurance
• Paid time off

Orange County Health Psychologists seeks an experienced Full Time Patient Relations Liaison to join our Administration Team in our main Irvine, California office. Our highly-regarded group practice of 80+ psychologists and therapists provides high quality behavioral health services at three locations in Orange County one location in San Francisco.

The successful candidate will be responsible for assisting patients with a warm, compassionate, and professional demeanor along with providing administrative support to a team of employee therapists. Support functions include facilitating inquiry calls, scheduling patients, verifying insurance benefits, submitting claims, posting payments, sending, receiving, and inputting of patient forms and communications, and auditing of clinical charts and practice procedures, all with a high degree of professionalism, attention to detail, and strong organizational skills. Knowledge of general office procedures and computer systems is required.

Knowledge or education in any of the following is a plus: psychology, health care, or medical billing. We also provide the opportunity to expand to additional roles and projects within the organization depending on an employee’s interests, strengths, and skills sets.

We offer competitive compensation and a positive, healthy work environment with a commitment to patient health and healing.

*****See our employees’ 5 star reviews on Indeed *****

DUTIES & ESSENTIAL JOB FUNCTIONS

• Assist with new patient inquiries; assessing need and matching patients to the most appropriate provider
• Answer patient questions and provide information
• Track inquires to ensure that all callers have been helped on a timely basis
• Coordinate intake appointments to include scheduling and intake documents
• Input patient demographics and insurance information
• Call for verification of insurance benefits
• Provide support functions to a team of behavioral health providers
• Schedule appointments and manage providers’ master calendars
• Prepare and submit insurance claims using CMS 1500 format
• Post patient and insurance payments to medical office software program
• Process credit card payments
• Follow all regulations and guidelines set by HIPAA, Medicare, state programs, and licensing boards.
• Contribute to the overall mission and core values of the group practice
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• 2+ years of experience in an office environment
• Excellent verbal and written communication skills
• Self-motivated and self-directed
• Ability to multitask and prioritize
• Bachelor’s degree in psychology, health care, accounting, finance or business preferred
• Experience with Microsoft Office Suite required. Medical management software or other accounting software experience a plus.

ABOUT US:

Orange County Health Psychologists is an Irvine-based group practice consisting of 80+ psychologists, LMFT’s and LCSW’s committed to the health and wellness of our patients. We offer in-person and telehealth psychotherapy for individuals, couples, and families, psychological testing and assessments, and other services to support overall health and wellness. Our approach is holistic using integrated interventions that focus on mind, body and spiritual health and wellness. Our beautifully appointed, professional offices are conveniently located near the Irvine Spectrum - right off the 5, 405 and 133- with plenty of free parking. Our work culture is professional and collegial.

Please visit our website at www.ochealthpsych.com for more information

BENEFITS:

• Paid time off
• Retirement plan

Schedule

In person at our Irvine office site (not a remote opportunity)

Education

• Bachelor's Degree (Required)

Compensation: $49,000.00 - $54,000.00 per year

Join OCHP

Orange County Health Psychologists is a thriving group practice specializing in clinical health psychology with the vision of being innovative trail blazers in new models of integrated health care.

We are a group practice of 60 dedicated clinicians: each with a specialty in clinical health psychology or in specific diagnoses or modalities. Our approach is holistic, using integrated interventions that focus on mind, body and spiritual health and wellness. We strive to provide our patients with the best clinicians Orange County has to offer. Our mission and values are reflected in our hiring practices and employment policies. If you’re one of the best and equally committed to excellence in patient care, we’d love to meet you.

How would you define customer satisfaction? *

What makes you a good candidate for this position? *

Referral code from a current employee If no code provided, add their name instead.

Our well-regarded group practice has much to offer:

• Excellent reputation
• Consistent referral base
• Generous compensation plan
• Medical and dental benefits plus incentives to full-time W-2 employees
• In-service training and case consultation
• Hybrid delivery model; in-person and telehealth
• Opportunities for advancement
• Support for healthy work-life balance
• Collegial environment with great colleagues and staff
• Beautifully appointed office suite in the Irvine Spectrum area with satellite offices in Newport Beach, Orange, and San Francisco.

The moment I stepped into Orange County Health Psychologists' Irvine office, I was impressed with the state-of-the art facilities, the warmth of the staff, and the exceptional leadership of Dr. Kleppe. The providers and staff of Orange County Health Psychologists work well together and authentically share my goals of supporting those in need and promoting healing of body, mind, and spirit. I feel honored to be a part of this exceptional practice group.