Patient Relations Coordinator II

MaineHealth; Portland (ME); Hybrid; USD 49,000 - 66,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth is hiring a Patient Relations Coordinator II in a hybrid role serving Portland and Biddeford, ME. You’ll be a trusted resource for patients and families navigating questions or concerns during their healthcare journey, working with care teams to resolve issues and improve experiences.

The role emphasizes calm, compassionate communication, collaboration, strong organization, and attention to detail.

Qualifications

• Education: Associate’s Degree required, Bachelor’s Degree preferred.
• Five years of healthcare experience with Associate’s Degree; three years with Bachelor’s Degree.

Responsibilities

• Listen to patient and family concerns and help guide them toward resolution.
• Partner with healthcare teams and leaders to address issues and improve experiences.
• Keep patients and families informed throughout the process.
• Track feedback and identify opportunities for improvement.
• Share patient compliments and positive feedback with care teams.

Skills

Communication skills

Relationship building

Organizational skills

Compassionate demeanor

Education

Associate’s Degree

Bachelor’s Degree

Job description

Description

Patient Relations Coordinator II

Hybrid | Portland & Biddeford, Maine

Req #: 84580

Join a small but mighty team dedicated to helping patients and families feel heard, supported, and cared for.

As a Patient Relations Coordinator II, you'll be a trusted resource for patients and families navigating questions, concerns, or challenges during their healthcare journey. Working closely with care teams and leaders across our Southern Region, you'll help resolve concerns, improve communication, and ensure every voice is heard.

Our team is known for being collaborative, supportive, and respectful. We value diverse perspectives, lean on one another during challenging situations, and believe that listening is one of the most important skills we bring to our work each day.

In This Role, You'll

• Listen to patient and family concerns and help guide them toward resolution
• Partner with healthcare teams and leaders to address issues and improve experiences
• Keep patients and families informed throughout the process
• Track feedback and identify opportunities for improvement
• Share patient compliments and positive feedback with care teams

What makes someone successful in this role?

• The ability to remain calm and compassionate during difficult conversations
• A collaborative approach and respect for different perspectives
• Strong organizational skills and attention to detail
• A genuine passion for helping others
• Strong communication and relationship-building skills

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: Associate’s Degree required, Bachelor’s Degree preferred.
• License/Certifications: N/A
• Experience: Associate’s Degree requires five years of relevant healthcare experience. Bachelor’s Degree requires three years of relevant healthcare experience.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

• paid parental leave
• flexible work options
• student loan assistance
• professional development opportunities
• well-being resources

We recognize the value each team member brings to our organization.Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.

The pay range for this position is $48,630.40 to $65,790.40 per year.

Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.