Patient Relations Coordinator-FT

Beach-House-Center-For-Recovery; Juno Beach (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Beach House Center for Recovery in Juno Beach, FL is seeking a full-time Patient Relations Coordinator to bridge patient needs and recovery goals. You will manage a caseload, advocate for patients, and collaborate with clinicians to support the patient experience.

The role requires flexibility with evenings and weekends, strong communication across departments, and a commitment to compassionate care in a fast-paced setting. A comprehensive background check is required.

Qualifications

• Desire to serve the recovery community.
• Knowledge of 12-Step Recovery Programs preferred.
• Proficiency with Slack, Teams, and email.
• Ability to manage a caseload and logistics.

Responsibilities

• Maintain a dedicated patient caseload and assess daily needs.
• Attend weekly meetings to report progress with Case Managers.
• Coordinate essentials: funds, mail, Amazon, and building access.
• Support retention and crisis prevention for patients considering leaving.
• Collaborate with Alumni and Family Wellness for contact points.
• Liaise for seamless transfer and continuity of care with referred patients.
• Assist therapists with assigned caseload.
• Work with the Case Manager to resolve issues outside their purview.
• Coordinate with the medical team on health-related needs.

Skills

Patient advocacy

Caseload management

Interdisciplinary liaison

Communication

Tools

Slack

Teams

E-mail

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Relations Coordinator-FT

FULL TIME Main Campus, Juno Beach, FL, US

3 days ago Requisition ID: 1609

Salary Range: $19.00 To $21.50 Hourly

At Beach House Center for Recovery, our Patient Relations Department exists to serve as the heartbeat of the patient experience. We believe that recovery is a community effort. Our team strengthens the ties between clinical, medical, and alumni departments to ensure that every individual in our care feels seen, supported, and heard.

As a FT Patient Relations Coordinator, you aren't just managing tasks—you are building the bridge between a patient's daily needs and their long-term recovery goals.

Responsibilities:

• Patient Advocacy & Caseload Management: Maintain a dedicated caseload, meeting regularly with patients to assess and assist with daily needs outside the clinical scope.
• Interdisciplinary Liaison: Attend weekly clinical meetings to report on patient progress and collaborate with Case Managers to develop a 360-degree view of patient health.
• Logistics & Daily Care:Manage the "essentials" that keep a patient’s life running smoothly, including:
  • Coordination of patient funds with families.
  • Managing mail and Amazon ordering.
  • Overseeing Business Center access.
• Retention & Crisis Support: Facilitate "AMA/ACA blocking" by providing immediate support and advocacy for patients considering leaving treatment early.
• Alumni: Partner with the Alumni Department and Family Wellness program to provide a secondary point of contact for families.
• Business Development: Act as a liaison for referred patients to ensure a seamless transfer and continuity of care.
• Clinical:Assisting the therapists with your assigned caseload.
• Case Management: Working directly with your assigned Case Manager to solve issues outside of their purview.
• Medical/Nursing: Coordinate with the medical team to ensure all health-related needs are integrated into the patient’s clinical picture.

Knowledge & Experience:

• A deep-seated desire to serve the recovery community and improve the patient experience.
• Knowledge of 12-Step Recovery Programs preferred
• Proficiency in tools like Slack, Teams, E-mail and the ability to communicate urgently and professionally across various departments.
• Ability to balance a caseload while managing logistical tasks like inventory and scheduling.
• Comfortable working in a fast-paced environment with a fixed schedule that includes some evening and weekend hours.

Schedule: Variable (Monday – Sunday 8:00 AM – 8:30 PM)

All candidates offered a position must consent to a comprehensive background check including employment history, education verification, criminal records, driving history and other relevant checks.

A pre-employment drug screen is also required as part of the hiring process.