ADMISSIONS COORDINATOR - Friday to Monday 4 10s

Mandala Healing Center; West Palm Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Mandala Healing Center is seeking an Admissions Coordinator for a full-time role in West Palm Beach, Florida. This position requires strong communication skills to help clients navigate the admissions process into appropriate mental health programs while ensuring compliance with all regulations.

The ideal candidate has a high school diploma and experience in mental health or a related field. Responsibilities include pre-screening clients, insurance verification, and managing sensitive information.

Qualifications

• High School Diploma or GED equivalent required.
• Experience in mental health or psychology preferred.
• General knowledge of recovery (substance abuse and/or mental health).

Responsibilities

• Help admit clients to the mental health program.
• Provide excellent customer service while maintaining confidentiality.
• Pre-screen prospective clients for assessments.

Skills

Strong communication skills

Ability to work independently

Attention to detail

Ability to handle sensitive information

Education

High School Diploma or GED equivalent

Associate’s Degree or Bachelor’s Degree in related field

Tools

Word

Excel

PowerPoint

Outlook

Electronic Medical Records

KIPU

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ADMISSIONS COORDINATOR - Friday to Monday 4 10s

FULL TIME West Palm Beach, FL, US

POSITION FUNCTION/OVERVIEW:

This position is responsible for helping admit clients to the appropriate mental health program and facility by maintaining admitting guidelines; obtaining applicant information; screening applicants; completing admissions process; resolving patient dissatisfactions. The Admission Coordinator is also responsible for helping the client transition to the appropriate program while ensuring compliance with applicable standards.

PRIMARY DUTIES/RESPONSIBILITIES:

• Promote the mission, values and vision of the organization.
• Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.
• Pre‑screen prospective clients to obtain pertinent information and complete an assessment of clinical appropriateness.
• Screen insurance information to identify patients requiring pre‑admission approval from third‑party payors and verity that approval has been obtained.
• Communicate any and all pertinent information for incoming patients to all departments, prior to patients arrival. Providing updates on ETA’s.
• Educate prospective clients regarding admitting procedures, facility regulations, rules and services provided.
• Log all new calls and client information into the CRM system.
• Follow up daily with potential leads, scheduling pre‑admission assessment.
• Ensure any client being referred from an outside agency (Hospital, Another Facility, etc) has up to date, current, medical documentation (if applicable).
• After approval of admission, the coordinator is responsible to build a client file within EMR. Inputting all necessary information.
• Arrange transportation to the facility.
• Rotating on‑call support for client assessments/admissions into the program after hours.
• Performs other duties as required.

QUALIFICATIONS REQUIRED:

• High School Diploma or GED equivalent, required; Associate’s Degree or Bachelor’s Degree in related field, preferred.
• Experience in mental health, psychology, or a related field, preferred.
• General knowledge of recovery (substance abuse and/or mental health).
• Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and/or other scheduling applications; KIPU preferred.

SKILLS:

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks; a bility to work accurately, with attention to detail.
• Ability to handle highly sensitive and confidential information.
• Strong attention to detail.
• Ability to understand and follow safety procedures.
• Ability to work in a fast‑paced, high‑energy environment.