Patient Care Coordinator (PCC)

Urban Recovery; New York (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Urban Recovery is seeking a Patient Care Coordinator to support treatment engagement and ensure a safe, healing environment. You will communicate with counselors and nursing staff, de-escalate when needed, and help keep patients on the program schedule.

Responsibilities include room and census checks every hour, safe transport within the facility, admissions screening for contraband with staff, and helping with laundry and linen operations to support daily care.

Qualifications

• High school diploma or equivalent.
• One (1) year of related work experience.
• Detail oriented.
• Great interpersonal skills.
• Be kind.
• Be empathetic.
• Be emotionally intelligent.
• Must be able/willing to de-escalate hostile situations.
• Willingness to learn.

Responsibilities

• Communicate with counselors and nursing staff regarding patient care and issues.
• De-escalate behaviorally compromised patients.
• Room and census checks every hour.
• Transport patients safely throughout the facility.
• Monitor program adherence and observe for behavior.
• Assist with admissions and screening for contraband.
• Assist with laundry and linens as needed.

Skills

Detail oriented

Great interpersonal skills

Be kind

Be empathetic

Be emotionally intelligent

De-escalation

Willingness to learn

Job description

• Base Pay $18.00 - $18.00 / Hour


• Job Category Operations


• Manage Others No

Contact information

Description

Looking to gain hands-on experience in the mental health and substance use field? Urban Recovery is a dedicated care and treatment organization serving individuals with substance and alcohol use disorders. We are a patient-first team that places quality of care above all else, always looking to inspire hope and model ongoing coping skills for those in recovery.

As a Patient Care Coordinator, you will provide vital support to reduce barriers to treatment and keep clients engaged in care. Acting as a positive role model, you will ensure facility safety, assist the clinical team, and foster a supportive healing environment.

Communicate: Coordinate with counselors and nursing staff regarding patient care and issues.

De-escalate: Assist clinical and nursing staff in de-escalating behaviorally compromised patients.

Room & Census Checks: Conduct room checks and perform census checks every 1 hour.

Transport: Safely transport patients throughout the facility

Monitoring: Ensure patients adhere to the program schedule and observe for inconsistent behavior.

Admissions: Search and record new admissions belongings, screening for contraband with staff.

Laundry & Linens: Monitor supplies, replenish as needed, manage dirty laundry bags for housekeeping, and return clean linens to patients.

Fulltime, Part-time and Per-diem

Requirements

Minimum Qualifications

• High school diploma or equivalent


• One (1) year of related work experience

Skills

• D etail oriented


• Great interpersonal skills


• Be kind- we’re here to help people and provide the best possible patient care


• Be empathetic- understand that our patients are here to get better


• Be emotionally intelligent- understand that patients can often be emotional over seemingly insignificant issues, andit's not personal!


• Must be able/willing to de-escalate hostile situations


• Willingness to learn

Summary

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.