Patient Relations Assistant/UKHC

UK HealthCare; Lexington (KY); Presencial; USD 22.000 - 34.000; Jornada completa

Descripción de la vacante

Join UK HealthCare – Newtown Pike as a Patient Relations Assistant, providing front desk registration in the outpatient clinic setting during a new 11,000-square-foot facility opening in early 2027 at 330 Newtown Pike, Lexington.

Primary duties include greeting patients, verifying insurance, cash handling, preparing medical records, scheduling appointments, and communicating information by phone and in person to support efficient patient care.

Formación

• Extensive customer service experience and ability to stay calm in stressful situations.
• Strong communication skills, both verbal and written.
• Attention to detail and respect for confidentiality.
• Data-entry skills and ability to work across multiple systems.

Responsabilidades

• Greet patients and perform front desk registration in the outpatient clinic.
• Verify insurance information and handle cash transactions.
• Prepare medical records and schedule appointments.
• Procure and organize new patient records; communicate information by phone and in person.

Conocimientos

Customer service

Communication

Data entry

Confidentiality

Multitasking

Educación

High school diploma

Descripción del empleo

Posting Details

Job Title Patient Relations Assistant/UKHC

Requisition Number RE56392

Working Title Patient Relations Assistant/UKHC – Newtown Pike Clinic

Department Name M2700:AMB-NEWTOWN PIKE

Work Location Lexington, KY

Grade Level 06

Salary Range $16.20-24.82/hour

Type of Position Staff

Position Time Status Full-Time

Required Education HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience 3.5 yrs

Required License/Registration/Certification None

Physical Requirements The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.

Job Summary

Join UK HealthCare – Newtown Pike! UK HealthCare – Newtown Pike is scheduled to open in early 2027 at 330 Newtown Pike in Lexington. This new 11,000-square-foot facility will expand access to care across Central Kentucky, offering primary care for all ages, general pediatric dentistry, radiology services, and community services. Join our team and be part of an exciting new chapter in providing care to our community. This clinic seeks and individual to provide front desk registration in the outpatient clinic setting. Primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records. Review of applicants will begin after 7 days.

Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

No

Deadline to Apply

12/15/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.