Staff Support Associate II/UKHC

U K Healthcare Ltd; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky Healthcare is seeking a Staff Support Associate II to support patient care delivery by processing physician’s orders, maintaining patient records, and managing patient information. The role emphasizes HIPAA compliance and excellent customer service in a fast-paced environment.

This full-time position requires a HS diploma, 3 years of related experience, and the ability to lift up to 50 pounds and stand for long periods.

Qualifications

• HS diploma or equivalent required.
• 3 years related experience preferred.
• Strong customer service and computer skills required.

Responsibilities

• To support patient care delivery by processing physician’s orders, maintaining patient records, managing patient information and providing customer care.

Skills

HIPAA compliance

Customer service

Computer skills

PHI protection

Confidentiality

Education

High School Diploma

Tools

Office systems

Job description

Posting Details

Job Title: Staff Support Associate II/UKHC

Requisition Number: RE55172

Working Title: Staff Support Associate II/UKHC

Department Name: H1160:ESH Administrative and Business Services

Work Location: Lexington, KY

Grade Level: 06

Salary Range: $16.20-24.82/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience: 3 yrs

Required License/Registration/Certification: None

Physical Requirements: Requires handling of average-weight objects up to 50 pounds, or standing/walking for long periods of time.

Shift: Monday – Friday 8am-4:30pm, other days/times as required by department.

Job Summary: To support patient care delivery by processing physician’s order, maintaining patient records, managing patient information and providing customer care.

Skills / Knowledge / Abilities: The employee shall become familiar with HIPAA regulations and do their utmost to protect all protected health information ( PHI ) and other personal or sensitive information within their trust in the course of state business by applying appropriate safeguards and sharing only the information required to deliver agency services. Any personal or sensitive information overheard or seen by the employee will be kept confidential by not sharing it with others, on or off the work-site grounds. Fully participate in all activities regarding the elimination of the use of seclusion and restraints in patient care including educational requirements, competency development Page 6 of 8 activities, and meeting established performance goals and measures. Must have computer competency in approved systems. Must have excellent customer service skills.

Does this position have supervisory responsibilities? No

Preferred Education/Experience: High School/ GED

Deadline to Apply: 09/24/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.