Patient Relations Assistant/UKHC

U K Healthcare Ltd; Lexington (KY); On-site; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky in Lexington, KY, is seeking a Patient Relations Assistant for the Gill Heart Maxwell Cardiology Clinic. The role includes greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments and communicating with patients by phone and in person.

The position supports efficient patient care and clinic initiatives to improve attendance and keep accurate attendance records.

Qualifications

• Customer service experience required.
• High attention to detail and ability to work under pressure.
• Ability to prioritize tasks and work across multiple systems.
• 3.5 years of related experience required.

Responsibilities

• Greet patients and assist with registration.
• Verify insurance and handle cash transactions.
• Prepare medical records and schedule appointments.
• Obtain new patient records and communicate information by phone and in person.
• Answer the telephone and support clinic initiatives to improve attendance records.

Skills

Customer service

Attention to detail

Teamwork

Data entry

Education

HS

Job description

Posting Details

Job Title Patient Relations Assistant/UKHC

Requisition Number RE56108

Working Title Patient Relations Assistant - Gill Heart Maxwell Cardiology Clinic

Department Name M7000:Cardiovascular

Work Location Lexington, KY

Grade Level 06

Salary Range $16.20-24.82/hour

Type of Position Staff

Position Time Status Full-Time

Required Education HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience 3.5 yrs

Required License/Registration/Certification None

Physical Requirements The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift Day Shift. Monday through Friday, 7:00am – 3:30pm (40 hrs/wk)

Job Summary The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? No

Preferred Education/Experience 3.5 years of experience required

Deadline to Apply 10/20/2026

Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.