Patient Relations Assistant/UKHC

University of Kentucky; Lexington (KY); On-site; USD 23,000 - 33,000; Full time

Job summary

The University of Kentucky is seeking a Patient Relations Assistant to support a welcoming patient experience in Lexington. You will greet patients, handle registration, verify insurance, manage cash, prepare records, and schedule appointments to keep clinic operations smooth.

Working in a fast-paced clinic, you will collaborate with care teams, maintain confidential information, and contribute to accurate records across multiple systems while upholding patient service standards.

Qualifications

• The ideal candidate communicates clearly and remains calm in stressful moments.
• Attention to detail is essential for accurate patient records and data entry.
• Ability to work collaboratively, follow processes, and use multiple systems.

Responsibilities

• Greet patients and assist with registration.
• Verify insurance and handle cash transactions.
• Prepare medical records and schedule appointments; communicate information to patients.

Skills

Communication

Calm under pressure

Attention to detail

Teamwork

Process adherence

Education

HS

Job description

Department Name

Department Name M3030:Cancer Clinic Services

Work Location

Work Location Lexington, KY

Grade Level 06

Salary Range

Salary Range $16.20-24.82/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

HS

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Monday through Friday, 8:30AM – 5:00PM. Other days and hours as needed.

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone.
This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Prefer an associates degree or above and more than 4 years related experience.

Deadline to Apply

Deadline to Apply 09/01/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How many years of paid work experience do you have in patient registration?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years
• * How many years of paid work experience do you have in customer service?
  • None
  • Some, but less than 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years

Required Documents

• Resume

Optional Documents

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