Contact Representative

Justia Inc.; United States; Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading health services organization is seeking an individual for a position in First Party Operations. This role involves receiving and generating calls related to billing inquiries and providing appointment information to patients. Candidates must demonstrate at least one year of specialized experience at the GS-05 level and excel in customer service, data entry, and communication. Successful applicants will work within a supportive team environment.

Qualifications

• One year of specialized experience equivalent to GS-05 level.
• Ability to handle billing inquiries and conduct relevant calls.
• Experience researching and reviewing patient accounts.

Responsibilities

• Receive and generate telephone calls regarding billing inquiries.
• Enter and authorize electronic payments.
• Provide appointment information to patients.

Skills

Excellent customer service skills

Data entry skills

Communication skills

Microsoft Word proficiency

Microsoft Excel proficiency

Job description

This position is in First Party Operations section at the VA Health Resource Center.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/31/2027.

Time-In-Grade Requirements

Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

GS-06 Specialized Experience

You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

1. Receives and generates telephone calls.
2. Performs all duties of the position while exhibiting excellent customer service skills.
3. Uses ability to perform a variety of computer skills, such as with Microsoft Word and Excel.
4. Uses data entry skills.
5. Uses ability to communicate with individuals and with groups.

GS-07 Specialized Experience

You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

1. Receives and generates telephone calls from a variety of individuals concerning billing inquiries.
2. Conducts calls concerning billing and debt collection.
3. Enters, authorizes, submits, and confirms electronic payments using an electronic payment system.
4. Researches and reviews patient accounts.
5. Provides appointment information to patients.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religions, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:

The work is sedentary with no special physical demands. The employee is often required to talk, type, and navigate systems for long periods of time.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.