Medical Support Assistant

US-Department-of-Veterans-Affair; Brownsburg (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant for the Brownsburg, IN area at the CBOC of Richard L. Roudebush VA Medical Center. The role provides technical support to clinicians to facilitate patient care.

Candidates must meet basic requirements (citizenship, high school diploma, GED, proficiency certificate) and GS-5 criteria, with experience or education per the standard, and strong communication and scheduling abilities.

Qualifications

• GS-05 requires one year of creditable experience at GS-04 or two years of education above high school.
• Knowledge of medical terminology, customer service, scheduling, and communication abilities.

Responsibilities

• Perform technical support duties to assist physicians, nurses and clinical staff.
• Facilitate patient care by coordinating administrative tasks.
• Assist with scheduling and maintaining electronic health records.

Skills

Medical terminology knowledge

Customer service skills

Computerized systems operation

Appointment scheduling

Independent work ability

Professional communication

Education

High school diploma

GED certificate

Proficiency certificate

Post-high school education

Job description

This position is located at the Brownsburg, IN Community Based Outreach Clinic (CBOC), Richard L. Roudebush VA Medical Center. The Medical Support Assistant is responsible for performing a variety of technical support duties that facilitate the work of physicians, nurses and other members of the medical facility who provide direct patient care.

NOTE: You must include qualifying specialized experience employment periods in mm/yyyy to mm/yyyy format on your resume and indicate Full-Time or Part-Time (if Part-time, must include # of hours worked per week). AND, if you have held a Government position, that position's grade level MUST be listed on your resume; Failure to include all requirements in your resume may result in disqualification. Please refer to USAJOBS Help Center - What should I include in my federal resume? for additional information on resume requirements.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• High school diploma or transcript (including homeschooling)
• General Education Development (GED) certificate
• Proficiency certificate issued by a State or Territorial Board or Department of Education
• Post-high school education

Grade Determinations

GS-05 Medical Support Assistant

Experience/Education Requirement: In addition to meeting the basic requirements, do you possess one (1) year of creditable experience equivalent to the next lower grade level (GS-04)? Examples of creditable experience include but are not limited to: interviewing patients for appointments; referring patients to other medical specialty clinics; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; and scheduling appointments in accordance with VHA national scheduling guidelines.

-OR-

Do you possess two (2) years of education above high school?

AND-

In addition to meeting the experience or education for the GS‑5 level above, do you possess the following Knowledge, Skills and Abilities?

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-5

Physical Requirements

The work is mostly sedentary. It typically requires sitting with sustained periods of concentration. There will be some walking, standing, bending, and carrying of relatively light objects. The position may also require stooping, reaching, lifting, pulling, and other moderate exertion or strain. Incumbent may occasionally have to walk some distance to a meeting.