Patient Relations Administrator

Texas A&M University System; Bryan (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas A&M University Health Science Center is seeking a Patient Relations Administrator to coordinate patient care within the Office of Clinical Affairs in Bryan, TX. The role handles scheduling, referrals, PHI, and patient communications, ensuring timely access to behavioral health and related services.

Under general supervision, you will verify insurance, guide patients through financial and consent processes, and collaborate with a multidisciplinary team to support quality care and compliant

Qualifications

• Associates degree or equivalent combination of training and experience.
• Three years of relevant experience.

Responsibilities

• Verify insurance and manage prior authorization requests for IBH referrals in the EHR.
• Explain and obtain informed consent for fee-for-service agreements; address billing questions.
• Schedule initial and follow-up IBH appointments and coordinate with clinicians for timely access.
• Track IBH referrals and communicate with care teams; coordinate external referrals as needed.
• Process sliding-scale fee applications and refer patients to social services.
• Ensure compliance with signed consents and intake forms; support data reporting and audits.

Skills

Multitasking

Teamwork

Education

Associates degree or equivalent combination of training and experience

Job description

Patient Relations Administrator

Agency: Texas A&M University Health Science Center

Department: Office of Clinical Affairs

Proposed Minimum Salary: Commensurate

Job Location: Bryan, Texas

Job Type: Staff

Job Description

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

The Patient Relations Administrator, under general supervision, will help coordinate patient care. Through collaboration, communication and coordination, the Patient Relations Administrator will help ensure patient's needs are addressed promptly. This includes scheduling appointments, processing referrals, calling patients, and answering patient calls. The Patient Relations Administrator handles Protected Health Information (PHI) as defined by HIPAA.

Salary: Will be commensurate based on the selected hire's education and experience. Location/Schedule: Bryan, TX/ Full-Time

Responsibilities

• Insurance Verification & Prior Authorization
  Contacts patients' insurance carriers to perform specialized verification of behavioral health benefits, copay structures, deductibles, and pre-authorization requirements prior to scheduled encounters.
  Submits, tracks, and manages prior authorization (PA) requests for IBH referrals reviewed by the clinical team, documenting status updates directly in the EHR.
  Serves as the primary point of contact for insurance inquiries and coverage clarifications related to integrated behavioral health services.
• Fee-for-Service Onboarding & Patient Communication
  Guides patients through fee-for-service financial agreements and ensures required informed consent documentation is fully explained and signed prior to the clinical encounter.
  Addresses patient questions, concerns, and payment discussions regarding behavioral health billing during warm handoffs or scheduled visits.
  Administers and inputs standardized pre-visit intake screening tools (e.g., PHQ-9, GAD-7) into the EHR ahead of clinician appointments.
• Appointment Scheduling & Care Coordination
  Schedules initial and follow-up IBH appointments upon assignment to behavioral health clinicians or resident/learner schedules.
  Coordinates scheduling workflows between primary care providers, IBH clinicians, and patients to support smooth warm handoffs and timely access to care.
• Referral Tracking & Multidisciplinary Collaboration
  Tracks pending and completed IBH referrals within the EHR to ensure continuity of care between primary care teams and behavioral health services.
  Maintains effective communication across the patient's multidisciplinary healthcare team (primary care providers, psychologists, social workers, and care managers).
  Collaborates with community programs and specialty mental health resources for external patient referrals as needed.
• Financial Assistance & Social Resource Processing
  Processes patient applications for sliding-scale fees, applicable to behavioral health services.
  Refs patients to local social support services and community assistance programs when financial barriers impact care.
• Compliance & Quality Record Management
  Monitors patient chart records to verify 100% compliance with signed consents, fee agreements, and required intake screeners prior to billing submission.
  Assists with gathering volume, time, and verification data to support departmental reporting, quality metrics, and audit readiness.
  Other duties as assigned

Qualifications

Required Education and Experience

• Associates degree or equivalent combination of training and experience.
• Three years of relevant experience.

Knowledge, Skills, and Abilities

• Ability to multitask and work cooperatively with others.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of an