Patient Relations Administrator

Texas A&M University Health Science Center; Bryan (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Tuition assistance

Job summary

Texas A&M University Health Science Center Department Office of Clinical Affairs is seeking a Patient Relations Administrator in Bryan, TX. The role supports patient care coordination, scheduling, and communication while handling PHI in compliance with HIPAA.

Responsibilities include insurance verification, prior authorization, patient inquiries, and collaboration across IBH care teams. A minimum education and experience level is stated, with a comprehensive benefits package offered.

Qualifications

• Required Education: Associates degree or equivalent combination of training and experience.
• Required Experience: Three years of relevant experience.
• Knowledge, Skills, and Abilities: Ability to multitask and work cooperatively with others.

Responsibilities

• Coordinate patient care and scheduling, and assist with referrals and PHI handling.
• Verify insurance and manage prior authorizations for behavioral health services.
• Assist with appointment scheduling, patient communication, and care coordination across teams.
• Track referrals and facilitate communication among primary care, psychologists, social workers, and care managers.
• Support with financial assistance processes and social resource referrals.

Skills

Multitasking

Education

Associates degree or equivalent

Job description

Job Title

Patient Relations Administrator

Agency

Texas A&M University Health Science Center Department Office of Clinical Affairs

Proposed Minimum Salary

Commensurate

Job Location

Bryan, Texas

Job Type

Staff

Job Description

Our CommitmentTexas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we areAs one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The Patient Relations Administrator, under general supervision, will help coordinate patient care. Through collaboration, communication and coordination, the Patient Relations Administrator will help ensure patient’s needs are addressed promptly. This includes scheduling appointments, processing referrals, calling patients, and answering patient calls. The Patient Relations Administrator handles Protected Health Information (PHI) as defined by HIPAA.

What you need to know

Salary: Will be commensurate based on the selected hire’s education and experience.

Location/Schedule: Bryan, TX / Full-Time

Responsibilities

• Insurance Verification & Prior Authorization
  • Contacts patients' insurance carriers to perform specialized verification of behavioral health benefits, copay structures, deductibles, and pre-authorization requirements prior to scheduled encounters.
  • Submits, tracks, and manages prior authorization (PA) requests for IBH referrals reviewed by the clinical team, documenting status updates directly in the EHR.
  • Serves as the primary point of contact for insurance inquiries and coverage clarifications related to integrated behavioral health services.
• Fee-for-service
  • Onboarding & Patient Communication Guides patients through fee-for-service financial agreements and ensures required informed consent documentation is fully explained and signed prior to the clinical encounter.
  • Addresses patient questions, concerns, and payment discussions regarding behavioral health billing during warm handoffs or scheduled visits.
  • Administers and inputs standardized pre-visit intake screening tools (e.g., PHQ-9, GAD-7) into the EHR ahead of clinician appointments.
• Appointment Scheduling & Care Coordination
  • Schedules initial and follow-up IBH appointments upon assignment to behavioral health clinicians or resident/learner schedules.
  • Coordinates scheduling workflows between primary care providers, IBH clinicians, and patients to support smooth warm handoffs and timely access to care.
• Referral Tracking & Multidisciplinary Collaboration
  • Tracks pending and completed IBH referrals within the EHR to ensure continuity of care between primary care teams and behavioral health services.
  • Maintains effective communication across the patient’s multidisciplinary healthcare team (primary care providers, psychologists, social workers, and care managers).
  • Collaborates with community programs and specialty mental health resources for external patient referrals as needed.
• Financial Assistance & Social Resource Processing
  • Processes patient applications for sliding-scale fees, applicable to behavioral health services.
  • Refers patients to local social support services and community assistance programs when financial barriers impact care.
• Compliance & Quality Record Management
  • Monitors patient chart records to verify 100% compliance with signed consents, fee agreements, and required intake screeners prior to billing submission.
  • Assists with gathering volume, time, and verification data to support departmental reporting, quality metrics, and audit readiness.
• Other duties as assigned.

Qualifications

• Required Education: Associates degree or equivalent combination of training and experience.
• Required Experience: Three years of relevant experience.
• Knowledge, Skills, and Abilities: Ability to multitask and work cooperatively with others.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums.
• 12-15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Health and Wellness: Free exercise programs and release time.
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more.
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee.
• Living Well, a program at Texas A&M that has been built by employees, for employees.

Equal Opportunity

Equal Opportunity/Veterans/Disability Employer.

Equal Opportunity/Veterans/Disability Employer.

Campus Information

As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff. The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special. From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!

Useful Links

• Benefit Programs
• Retirement Employee Discount Program
• Flexible Spending Accounts
• University Holidays
• Legal Statements
• New Employee Onboarding
• Prospective Employees
• Safety and Security Notices
• Training and Development
• USERRA Nondiscrimination Notice